Resource Innovations ยท 1 day ago
Customer Service and Rebate Processing Specialist
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $17/hr
0+ years expResource Innovations is a women-led energy transformation firm focused on impact. They are seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients, contributing to climate change mitigation.
ConsultingEnergyEnvironmental ConsultingInformation ServicesInformation Technology
Responsibilities
Provides basic troubleshooting and recommend solutions
Data Entry - enters data into various database applications
Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents
Communicates effectively as part of team approach with other departments in servicing customers
Provides customer service activities such as responding to emails and phone calls
Provides exceptional customer service and call handling in a customer centric environment
Safeguards confidential customer information
May provide peer training to co-workers job shadowing support as assigned in area of responsibility
Willing to support any program within the department as assigned
Other duties as assigned
Qualification
Required
Minimum of a high school diploma or equivalent
Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
Minimum 6+ months of related work experience in a call center environment
Proficiency in 10-key data entry from computer keyboard
Experience with various Microsoft programs, including Word, Excel, Access
Strong attention to detail
Strong organizational and prioritization skills and ability to multi-task
Excellent written and verbal communication skills
A positive and customer-friendly outlook
Able to follow directions as they are given
Preferred
Experience in a data entry processing and customer centric call center environment preferred
Experience working in energy efficiency or utility fields a plus
English and Spanish speaking
Benefits
Three weeks of paid vacation per year
Paid holidays
A 401(k)-retirement plan with employer matching
Health, dental and vision insurance
Other supplemental benefits
Company
Resource Innovations
Resource Innovations is a provider of demand-side management, energy efficiency, and energy consulting services.
Founded in 2016Half Moon Bay, California, USA
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-04-02Acquired
Leadership Team
Lauren Casentini
Founder and CEO
Catherine Carhart
CTO
Recent News
2025-06-21
Company data provided by crunchbase