Apply on Employer Site

Glacier Bancorp, Inc. · 1 day ago

Corporate Commercial Card Support Supervisor

Billings, MT

Full-time

Onsite

Senior Level

$89K/yr - $89K/yr

5+ years exp

Glacier Bancorp, Inc. is a financial services company seeking a Corporate Commercial Card Support Supervisor to lead their Commercial Credit Card Support Team. The role involves overseeing customer support operations, managing application reviews, and fostering a customer-first culture within the team.

BankingCommercialFinanceVenture Capital

Growth Opportunities

No H1B

Responsibilities

Lead with a passion for customer support, fostering a team culture focused on delivering friendly, professional, and efficient service to commercial card customers and Division personnel

Supervise all customer support channels, including phone and call center operations, to ensure consistent, high-quality service aligned with our customer experience standards

Ensure team provides friendly, professional, prompt, efficient, and accurate service

Manages the Commercial Card Support Specialist processing of incoming customer correspondence, mail, department’s support inbox, reporting, and the requested maintenance and/or responses to the appropriate parties

Lead with purpose by empowering and developing the Commercial Credit Card Support team

Foster a collaborative, customer-focused culture that values accountability, continuous improvement, and professional growth

Provide strategic leadership through effective training, thoughtful staff scheduling, and informed staffing decisions that support both team success and organizational goals

Supervisory activities include training, hiring, directing job assignments, monitoring staff performance, monitoring and escalating staffing needs, coaching, counseling, training, disciplining as necessary, quality control, performance appraisals, etc

Provide strategic oversight of the review and processing of business and commercial credit card applications and increase requests, ensuring accuracy and compliance with established policies and procedures

Lead the team with a customer-focused mindset, promoting accountability and operational excellence

Ensure timely and precise input of new accounts into the processing system, while fostering a culture of quality, efficiency, and continuous improvement

Researches, evaluates, and recommends new procedures for the efficient and effective operation of the commercial credit card program

Update procedures on a regular basis to maintain current documents at all times

Support cross-functional projects and initiatives, and perform additional credit card or administrative duties as assigned by the Commercial Card Operations Manager

Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Must complete the assigned online training courses and achieve a passing score by due date

Qualification

Customer serviceSupervisory experienceCommercial banking experienceCredit card administrationBanking regulationsOrganizational skillsCommunication skillsProject management

Required

Bachelor's Degree in Business or related field

5 years Commercial/Business Banking experience

5 years Customer service experience

3 years Supervisory experience

A significant level of trust, credibility and diplomacy is required

Advanced knowledge of banking operation functions, systems, policies and procedures

Possess strong organizational and supervisory skills

Ability to manage multiple projects and deadlines simultaneously

Possess professional interpersonal, verbal and written communication skills

Working knowledge of all applicable laws and regulations

Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization

Employee must be capable of regular, reliable, and timely attendance