Spok · 5 days ago
Director, Product Management (Contact Center Solutions) - Remote (25-47)
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expSpok is a global leader in healthcare communications, and they are seeking an experienced senior leader to drive the transformation of their contact center solutions for the hospital and health system market. This role involves defining product strategy, collaborating with cross-functional teams, and leading product initiatives to improve healthcare workflows.
Communications InfrastructureHealth CareMessagingMobileSchedulingSoftwareTelecommunicationsWireless
Responsibilities
Define and drive the overall product strategy and vision, ensuring alignment with company goals and market opportunities for operator contact center, telephony, reporting, compliance, and critical communication workflows in healthcare settings
Own the short-term release deliverables and multi-year product roadmap, balancing innovation with scalability and operational needs
Translate business objectives into product initiatives with measurable outcomes
Lead end-to-end requirements and solution definition process, from discovery and research through solution design, build, early adopters, delivery to full market launch and post-launch surveillance
Must drive and own requirements gathering, documentation, feature writing, GTM strategy, pricing, planning, and execution across cross-functional inputs
Lead with market and voice-of-customer solution mindset, and participate in customer-facing collaboration as a means to drive NPS but also inform strategic roadmap
Work closely with Product leadership, Product Managers and Product Owners to define product requirements, prioritize features, and align product feature, product build/test, and delivery goals
Partner with Engineering and Quality teams to ensure technical feasibility and high-quality implementation
Partner with Sales, Marketing, Customer Success, Professional Services and Support to bring products to market successfully and drive voice of customer activities
Collaborate with C-suite leaders on Release and Roadmap initiatives, including product-related requirements, communication, and expectation setting
Drive alignment between product, go-to-market, and customer-facing teams
Lead market research, competitive analysis, and customer engagement to identify opportunities, pain points, and validate direction
Translate customer insights into actionable requirements for new and existing product initiatives
Stay ahead of industry trends, regulatory shifts, and technology advancements to anticipate needs
Support the ideation and development of new products, ensuring they meet user needs from day one
Qualification
Required
Bachelor degree
5-7 years of data-driven product management experience
Self-starter with ability to drive clarity and action toward decisions and program advancement with focus on details to effect action and enforce process methodologies e.g. SAFe/Agile
Proven track record with successful product management in complex product environments
Experience in legacy product transformation toward next generation solutions delivered in Hybrid (cloud and on-premise), with RESTful APIs, modern interface tactics and embedded capabilities including conversational and agentic AI components
Proven experience in business case and value proposition modeling from licensing and pricing strategy to operational deployment cost-modeling to build complete financial viewpoint
Excellent communication, both written and verbal, and session facilitation, and presentation skills
Experience collaborating with cross-disciplinary teams (product, engineering, customer success)
Ability to Travel 20% for company events, client, and industry events
Preferred
Healthcare or hospital workflow experience, with an understanding of clinical, administrative, operational, and IT systems including EMR/EHR, HL7/FHIR, ERP/HR and workforce planning
Familiarity with contact center operations, including agent workflows, telephony systems, and customer engagement platforms
Exposure or working experience to application of artificial intelligence capabilities to advance platform capabilities including voice/conversational AI, agentic AI methods, and/or ML and LLMs
Experience with IT and telecom workflows in enterprise or healthcare environments including but not limited to PBX/UCaaS/CCaaS solutions
Knowledge of accessibility and regulatory compliance for healthcare software and other related guidelines (e.g., HIPAA, NIST)
Benefits
Three robust health, pharmacy, vision and dental care plans including a health savings account option
Wellness
Financial wellness
Retirement
Family support
Continuing education
Time off benefits
Company
Spok
Spok works with organizations in many industries to improve how daily critical communications are managed.
501-1000 employees
H1B Sponsorship
Spok has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (3)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-11-17IPO
Leadership Team
Vincent D. Kelly
Chief Executive Officer
Recent News
Business Wire
2025-10-31
Company data provided by crunchbase