Waymo · 1 month ago
Enterprise Support Program Manager
San Francisco, CA
Full-time
Onsite
Senior Level
$190K/yr - $241K/yr
5+ years expWaymo is an autonomous driving technology company focused on building the Waymo Driver to improve mobility and save lives. The Enterprise Support Program Manager will lead the global B2B partner support model, ensuring excellent customer support for fleet operators and driving the evolution of the program through strategic design and operational excellence.
Artificial Intelligence (AI)AutomotiveAutonomous VehiclesSensorTransportation
Responsibilities
Evolve, lead, and drive world class performance of Waymo’s global B2B partner support model
Build out the support model, design the strategy, align Key Performance Indicators (KPIs). Relentlessly execute with vendor and internal teams to exceed KPIs (including analyzing metric performance misses, developing process fixes, leverage the best 3P and internal technical solutions available (in partnership with Waymo’s engineering teams), influencing tool roadmap fixes, and driving metric success). This role is a mix of strategic design and daily, hands-on operations work
Innovate and drive the evolution of the program, ensuring the support model scales effectively with Waymo and our partner network to integrate new partner business models. This will include collaboration with our partner management team and partners themselves to understand their operational workflows and pain points. This will require onsite travel to locations where partner support is conducted, both domestically and internationally, to learn the operations of the business. This will also require assessing and planning for upcoming growth in Waymo partner programs. You will bring a background leveraging tooling solutions to optimize support
Define and execute the cadence of communications on program health and status with key stakeholders. Exhibit excellent communication skills, including: building polished decks and communications for an executive audience, taking detailed daily work and upleveling it for internal and external consumption and action, designing standard operating procedures to drive operational excellence
Act always as an accountable owner. Own the operational outcomes of this program. Own the strategy and the execution for Waymo partners and internal stakeholders
Qualification
Required
5-8 years of experience in B2B/Enterprise-level customer/partner support as a vendor manager or program manager, preferably in the transportation and/or autonomous vehicle space
Proven track record of implementing improvements in a complex program, both as an individual contributor and as a member of a team or as a supervisor
Demonstrated ability to influence external partners and cross-functional stakeholders (Engineering, Product, Operations) to achieve strategic goals
Project management expertise and demonstrated experience and impact with past projects and programs
A bachelor's degree or equivalent experience
Preferred
A master's degree in a relevant technical or business field
Experience in leading B2B support in a high growth company
Experience directly improving an operation
Certification or deep experience in operational methodologies, such as ITIL
Certification or expertise in project management, such as PMP
Benefits
Waymo’s discretionary annual bonus program
Equity incentive plan
Generous Company benefits program
Company
Waymo
Waymo is a mobility technology company that improves transportation by developing self-driving solutions for travelers and daily commuters. It is a sub-organization of Alphabet.
1001-5000 employees
H1B Sponsorship
Waymo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (231)
2024 (175)
2023 (268)
2022 (306)
2021 (298)
2020 (317)
Funding
Current Stage
Late StageTotal Funding
$11.1BKey Investors
Alphabet
2024-07-23Series C· $5.6B
2021-06-16Series B· $2.5B
2020-05-12Series A· $750M
Leadership Team
Tekedra Mawakana
Co-Chief Executive Officer
Elisa de Martel
Chief Financial Officer
Recent News
2026-01-12
UK Investor Magazine
2026-01-11
Company data provided by crunchbase