GMI Product Support Representative III jobs in United States
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FIS · 3 days ago

GMI Product Support Representative III

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

FIS is a leader in the finance sector, delivering innovative solutions that enhance payment, banking, and investment processes. The GMI Product Support Representative III role focuses on providing in-depth product support to clients, ensuring their needs are met through effective software utilization and issue resolution.

BankingFinancial ServicesFinTechPayments
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H1B Sponsor Likelynote

Responsibilities

Provides in-depth product support to FIS clients by resolving incoming Stream GMI Software inquiries
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions
Resolves customer concerns raised during installation, operation, maintenance or GMI product application or compatibility matters
Documents customer information and recurring technical issues to support product quality programs and product development
Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes
Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities
Uses SQL, Crystal Reports, or report manager to build moderately complex reports

Qualification

GMI Back Office SystemSQLCrystal ReportsAnalytical skillsProgramming knowledgeOrganizational skillsTime management skillsCommunication skillsProblem solving skills

Required

Bachelor's Degree
Prior banking or finance related experiences a plus; personal banking experience preferred
Knowledge of GMI Back Office System
Strong analytical skills
Knowledge in programming, business analysis or implementation of software products
Organizational and time management skills required
Self-starter with proven ability to work independently
Extremely comfortable working with computers and a variety of applications
Excellent oral and written communications skills
Strong problem solving skills
Bachelor's Degree in business or related field or the equivalent combination of education, training, or work experience

Benefits

Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits

Company

FIS

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FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
dateFounded in 1968
location
Jacksonville, Florida, USA
people-size10001+ employees
web-link
http://www.fisglobal.com

H1B Sponsorship

FIS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Public Company
Total Funding
$10.5B
Key Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity

Leadership Team

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Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
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Stephanie Ferris
CEO and President
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Recent News

Investing.com
Adyen, Jack Henry upgraded as fintech reset opens room for selective winners
2026-01-09
Finovate
Partnership with FIS Brings UK Paytech Modulr to the US
2026-01-09
PYMNTS.com
Modulr Teams With FIS to Boost Real-Time Payments in US
2026-01-08
Company data provided by crunchbase