athenahealth ยท 2 months ago
Platform Operations Senior Analyst
Belfast ME
Full-time
Onsite
Mid, Senior Level
$41K/yr - $71K/yr
0+ years expathenahealth is a company focused on creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. They are seeking a Platform Operations Senior Analyst to provide support for Platform Services, troubleshoot complex issues, and ensure timely resolutions while collaborating with internal stakeholders to enhance service delivery.
Enterprise SoftwareHealth CareInformation TechnologyMedical
Responsibilities
Manage and troubleshoot customer issues using Salesforce, ensuring timely and effective resolutions
Create JIRA tickets for our product teams to facilitate deeper technical troubleshooting and issue resolution
Follow and update Standard Operating Procedures (SOPs) to ensure efficient business operations
Create, update, and edit process documentation to reflect current practices and improvements
Collaborate with internal stakeholders to design solutions and effectively address issues
Continuously learn new technologies and product capabilities to enhance service delivery and support
Act as the voice of the customers, anticipating pain points and assessing the practicality of workflows
Qualification
Required
0-2 years of experience in technical support, operations, or customer service role, or a combination of relevant education and experience
Strong verbal and written communication skills, with the ability to convey information clearly to both technical and non-technical stakeholders
Ability to manage and escalate issues effectively with both internal teams and external partner contacts
Ability to collaborate effectively with team members and internal stakeholders
Demonstrated ability in root cause analysis and ability to collaborate cross-functionally to implement solutions
Strong analytical skills to assess workflows and identify areas for improvement
Excellent attention to detail in documentation and process management
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Proactively learn and incorporate feedback to improve support processes continuously
Willingness to learn and adapt to new technologies and product capabilities
Preferred
Understanding of the healthcare or health IT environment is a plus
Basic understanding of healthcare interoperability standards, such as HL7 or FHIR, APIs, SQL, data management, and platform services is a plus
Benefits
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Flexibility
Events throughout the year, including book clubs, external speakers, and hackathons
Company
athenahealth
Athenahealth is a provider of medical practice automation and claims management software to medical groups and health systems.
5001-10000 employees
H1B Sponsorship
athenahealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (84)
2023 (61)
2022 (108)
2021 (84)
2020 (74)
Funding
Current Stage
Public CompanyTotal Funding
$40MKey Investors
Venrock
2021-11-22Acquired
2017-05-18Post Ipo Equity
2007-09-20IPO
Leadership Team
Eddie Ross
Vice President, Payer
Anil Patil
Executive Director Engineering
Recent News
HealthCareIT News
2025-12-30
2025-12-19
Company data provided by crunchbase