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VirTra · 2 months ago

IT Specialist

Chandler, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

VirTra, Inc. is a company that creates intense, immersive training solutions for law enforcement. The IT Specialist will provide first-line IT support for all employees, managing IT ticket requests, maintaining hardware and software, and ensuring systems function as expected.

Law EnforcementVirtual Reality

Responsibilities

Provide technical support and training to staff via the IT ticketing system, IT management tools, Microsoft Teams and in person. Create detailed KB articles on troubleshooting steps and resolutions

Work is well documented and completed in a timely manner

Troubleshooting hardware and software issues on multiple platforms including: End User devices, including desktops, laptops, printers, IP phone system and some cell phones. Includes staff and device onboarding/offboarding, troubleshooting connectivity, patching, maintenance, system and application support for corporate approved programs

Physical servers, VM hosts, and virtual servers - Duties include ensuring backup procedures are in place and functioning, and routine patching and updating are completed on a regular basis

Enterprise data storage systems. Duties include working with the IT director and IT administrator to understand and troubleshoot the enterprise level storage systems, staff RBAC privileges, and how they function and are used by staff within the corporation

Networking Equipment – Responsibilities include maintenance and upkeep of routers, switches, and access points. This position will work with the IT team to understand the data flow through the corporation and how to install, configure and troubleshoot various network issues and escalate when necessary

VOIP telephony systems - This includes phone system and PBX server, as well as contacting the various telephony vendors in case of an outage situation

Support various on-premises and cloud-based enterprise software implementations including installations, configurations, ongoing administration and maintenance

Work with the IT director to plan, purchase, configure, track and document IT related hardware and software for IT related tickets and projects

Be available to work during normal IT workdays and IT maintenance windows as needed

Maintenance windows are typically scheduled as needed during evening and weekends to minimize staff impact and down time

Comply with department ISO 9001 processes and company quality policy

Manage and log time worked daily by project code

Provide miscellaneous support to other departments, as needed

Performs other duties as assigned

Qualification

IT helpdesk skillsMicrosoft 365Active DirectoryVMware vCenter/ESXiCompTIA A+Network+CCNAVEEAM backup systemEnterprise software supportProblem solvingCommunication ProficiencyDetail-orientedSelf-motivated

Required

Provide first-line IT support for all VirTra employees and locations

First response, prioritization, resolution and escalation of staff IT ticket requests

Regular maintenance and upgrades to desktops, laptops, network equipment, and servers

Verify backup procedure success and maintain up-to-date documentation and KB articles

Manage and Maintain user accounts in both on-premises and cloud-based systems

Ensure that hardware and software systems work as expected

Provide technical support and training to staff via the IT ticketing system, IT management tools, Microsoft Teams and in person

Create detailed KB articles on troubleshooting steps and resolutions

Work is well documented and completed in a timely manner

Troubleshooting hardware and software issues on multiple platforms including End User devices, physical servers, VM hosts, virtual servers, enterprise data storage systems, networking equipment, and VOIP telephony systems

Support various on-premises and cloud-based enterprise software implementations including installations, configurations, ongoing administration and maintenance

Work with the IT director to plan, purchase, configure, track and document IT related hardware and software for IT related tickets and projects

Be available to work during normal IT workdays and IT maintenance windows as needed

Comply with department ISO 9001 processes and company quality policy

Manage and log time worked daily by project code

Provide miscellaneous support to other departments, as needed

Performs other duties as assigned

Strong IT helpdesk skills, customer service and relational/people/soft skills

Detail-oriented and Self-motivated

Speedily and successfully complete IT tickets and varied tasks

Problem solving

Communication Proficiency

Able to organize and prioritize multiple tasks

Able to grasp and learn new IT concepts and systems quickly

Able to diligently work alone and as a member of the IT team and corporate team

Able to work efficiently and contribute to improving the efficiency of the IT team and IT operations

Desktop, laptop, printer, IP phone & some smartphone support including Windows, some Apple, and some Android operating systems

Microsoft 365, Exchange Online, SharePoint Online, Active Directory and VMware vCenter/ESXi

Enterprise software installation, support and troubleshooting including Epicor, SolidWorks, SVN, PC-DMIS, Adobe Cloud, Salesforce and others

Enterprise hardware support and installation including desktops, laptops, printers and other devices

Ability to build and optimize Desktop PCs from motherboards, GPUs and other components

Physical demands including ability to talk or hear, stand, walk, sit, use hands or fingers, handle or feel, and reach with hands and arms

Ability to occasionally lift up to 50 lbs

Associates degree in a related field such as information systems, computer science or 2 to 3 years equivalent experience in a related IT field

Pre-employment drug test and background test

Preferred

Enterprise software installation, support and troubleshooting including Epicor, SolidWorks, SVN, PC-DMIS, Adobe Cloud, Salesforce and others preferred

Ability to build and optimize Desktop PCs from motherboards, GPUs and other components preferred

Ubiquiti Switches and WiFi Access points, Switchvox PBX and Fortinet Firewalls preferred

VEEAM backup system and backup job management preferred

QNAP, Synology and EVO NAS, Dell SAN enterprise storage systems preferred

CompTIA A+, Network+, MCSE, CCNA or equivalent certification, preferred

Knowledge of and respect for Firearm Safety, preferred