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Vertiv · 2 days ago

Digital Services Practice Lead - Global Services

Westerville, OH

Full-time

Onsite

Senior Level

5+ years exp

Vertiv is a global critical infrastructure and data center technology company that ensures customers’ vital applications run continuously. The Digital Services Practice Lead will drive the design of service offerings, lead market discovery, and collaborate across teams to create scalable and differentiated service solutions.

Data CenterInformation TechnologyIT InfrastructureTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Service Design: The Digital Services Practice Lead is responsible for designing service offerings, in support of their domain, across the service product lines of Consulting, Implementation, Lifecycle, and Optimization

Market Discovery and Alignment: Own market discovery in the Digital Services domain by analyzing market segments, customers, their challenges, and the specific outcomes they seek to design service offerings that are aligned with market demands and customer expectations

Subject Matter Expertise: Provide subject matter expertise in the Digital Services domain with responsibility for profitable revenue generation. As a subject matter expert, represent Vertiv as a thought leader in industry publications, conferences, and customer-facing events

Co-Creation and Collaboration: This is a matrixed role, coordinating closely with engineering, regional sales & service teams and the global service product line Leaders

Translate user research in collaboration with Engineering to ensure alignment between discovery and delivery

Create business plans for potential service offerings in collaboration with regional service teams and Product Line leaders

Support Product Line Leadership in the development and execution of business plans to achieve year over year growth targets

Work with regional service teams in the marketing and selling of service products across your assigned domain

Qualification

Digital ServicesService DesignData Center KnowledgeBachelor’s Degree in EngineeringCross-functional CollaborationProblem SolvingCommunication SkillsCustomer FocusTeamwork

Required

Bachelor's Degree in Engineering or related technical degree

5+ years of experience working on Digital Services products and services as either a Digital Services Service Designer, product designer, engineer, or user researcher in a technology-powered organization

Demonstrated ability to solve hard problems, assess risks, and to structure data-informed arguments in written, visual, and verbal communication mediums

Proven ability to quickly develop collaborative cross-functional and cross-regional relationships to deliver customer and business outcomes

Demonstrated working knowledge of multiple functional business areas – engineering, finance, sales, and marketing

Strong Technical knowledge of data center Digital Services products and applications