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Insteel Industries, Inc · 2 months ago

Inside Sales Representative - Building Mesh

Corporate, NC

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Insteel Industries, Inc. is the nation’s largest manufacturer of steel wire reinforcing products for concrete construction. They are seeking an Inside Sales Representative to develop and maintain customer relationships, manage sales processes, and provide market information to support pricing strategies.

Building MaterialManufacturingWholesale

No H1B

Responsibilities

Solicits, configures quotes and sells to meet/exceed sales objectives. (35%)

Creates orders after sales are made and monitors through the credit, production, shipment and delivery processes. Updates customers as needed. (15%)

Updates and maintains individual customer profiles for each account with accurate contact/mailing information, price lists, credit lines, specific customer requirements, competitors and tonnage sold. (2%)

Creates and maintains a call report for each customer. Logs all pertinent written and verbal correspondence between the customer, ISR, NSM and ISS in the call report. (15%)

Assists ISS with handling outside processing, ICTs and Discreet Job entry as directed. Assists co-worker’s customers as directed by ISS. (1%)

Communicates with customers to follow up on inquiries, pending orders, inventory needs and market trends. (12%)

Prepares, prints and sends documentation requested by the customer such as ASTM letters, Mill Certifications, MSDS reports, Leeds documents, Proof of Deliveries and other various forms. (4%)

Secures and reports market data verbally and via call reports. Collaborates with Sales Manager and Inside Sales Supervisor regarding sales strategies for specific accounts as well as for specific geographical regions. (10%)

Keeps current on inventories, lead times, and machine capabilities. (1%)

Travels as required by Sales Manager to customers, IWP manufacturing plants and industry-related conventions and shows. (1%)

Provides information for customer claims and complaints to be processed accurately and in a timely manner. Works directly with departments involved (such as Production, Traffic and Shipping) and monitors progress to assure resolutions satisfactory to Insteel and customers. (2%)

Determines eligibility of callers to become customers. If eligible, secures information needed for the processing of new account credit information. (1%)

Prepares reports as directed by Sales Manager and Inside Sales Supervisor. (1%)

Carries out responsibilities in accordance with the organization’s policies and applicable laws

Other duties may be assigned

Qualification

Sales knowledgeCustomer relationship managementProblem-solvingTime managementVerbal communicationWritten communicationTeam collaborationConfidentiality

Required

Strong verbal and written communication skills

Excellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions

Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment

Demonstrated ability to work collaboratively within cross-functional teams and across organizational levels

Demonstrated initiative and resourcefulness in researching, troubleshooting, and resolving challenges

Strong problem-solving and critical thinking skills

Ability to maintain confidentiality and handle sensitive information with integrity

Comfortable working both independently and collaboratively within a team

Professional, technical or administrative training (2-year Associate Degree)

Knowledge of sales/marketing or knowledge of manufacturing methods and techniques

A minimum of 6 months' work-related is required

An equivalent combination of education and work-related experience may be acceptable

Benefits

Competitive base pay with bonus eligibility based on company performance

Opportunity for professional growth

Paid time off including holidays and vacation

Excellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP)