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Correlation One · 2 months ago

Teaching Assistant: Computer Support Specialist

United States

Full-time

Remote

New Grad, Entry Level

Correlation One develops workforce skills for the AI economy and partners with top employers and government organizations. The Teaching Assistant: Computer Support Specialist will support learners in virtual training programs, providing assistance during live sessions and ensuring comprehension of the content.

AnalyticsInformation ServicesInformation Technology

Growth Opportunities

Responsibilities

Attend and proactively engage in the mandatory Pre-Program TA Onboarding. Dates and times will be announced

Monitor appropriate Slack channels (#c1-TA, #live-chat, #extra-help, and other relevant channels) for Learner questions and answer them promptly

Check-in with Learners after each live session by asking how they’re feeling about the content, if they have any questions, or if there is anything that they need further clarity

Facilitate breakout rooms during lecture time, when applicable

Assist in keeping the session progressing should the Lead Instructor experience technical difficulty or is otherwise unable to deliver the lecture

Monitor appropriate Slack channels for Learner questions and answer them within 24 hours

Foster discussion by posing questions of your own and sharing relevant links in the #resources channel or in other appropriate Slack channels

Use the #c1-TA channel to share any important information during a lecture that needs the attention of Correlation One staff or fellow Expert Network staff

Review content materials (including lab, projects, extended cases, etc..) for the next lecture to ensure you are prepared to answer Learner questions

Hold up to six (6) Individual Office Hours via Zoom with Learners in the program so they can ask any additional questions or get support as necessary

Grade Learner submissions of exercises and projects within seven (7) days of submission

Support continuous program improvement by providing thoughtful feedback to Correlation One team via Weekly Write Ups

Submit weekly write-ups summarizing the week’s accomplishments and challenges and provide insights on each Learner. This is due by Sunday at 8:00pm ET each week

Attend and participate in the weekly staff meeting with Correlation One team and other Expert Network staff

Attend all scheduled meetings with your camera on, ensuring active engagement and professional presence