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Cooper's Hawk Winery and Restaurants · 2 months ago

Restaurant Office Administrator

Pleasant Prairie, WI

Full-time

Onsite

Entry, Mid Level

$45K/yr - $54K/yr

1+ years exp

Cooper's Hawk Winery and Restaurants is dedicated to bringing the Napa Valley experience to America, combining an elegant tasting room with a polished casual restaurant. The Restaurant Office Administrator will support both front and back of house operations through various administrative, financial, and event-related responsibilities, ensuring smooth office operations and exceptional event coordination.

Food and BeverageRetailWine And SpiritsWinery

Responsibilities

Oversee and maintain all back-office procedures and administrative systems

Track and manage marketing collateral, office supplies, and uniform inventory

Manage gratuity systems and daily cash reconciliation

Prepare and process invoices using the Crunchtime system

Maintain daily Wine Club Membership data entry and support reservation system

Handle booking and execution of all private events

Process vacation requests and payroll-related matters

Support Team Members with policy, payroll, and benefits questions

Assist with screening applications and processing employment paperwork

Maintain back-office organization, cleanliness, and security

Track health and safety certifications and ensure required postings are up to date

Partner closely with the General Manager and Restaurant Support Center to ensure compliance with policies and procedures

Train and support the Office Assistant to act as a weekend/vacation backup

Attend meetings and provide updates on administrative and event-related matters

Coordinate with kitchen and management teams to ensure event timelines are met

Answer phone calls and assist Guests with professionalism and care

Conduct post-event follow-ups to ensure Guest satisfaction

Retrieve and verify custom event décor and amenities to meet Guest expectations

Represent Cooper’s Hawk values and create a respectful, positive, and professional work environment

Coordinate monthly Wine Club events and private dining experiences

Maintain banquet materials and supplies to ensure flawless event execution

Ensure 100% accuracy in BEOs, contracts, room design, and payments using Tripleseat and Eventbrite

Celebrate milestones and support a culture of hospitality and excellence

Qualification

Event planningCash handlingMicrosoft Office SuiteSupervisory experienceFinancial acumenCommunity buildingCustomer serviceAnalytical skillsProblem-solving skillsAttention to detailVerbal communicationWritten communicationTeam-focusedOrganized self-starter

Required

Must represent Cooper's Hawk values

Six months of supervisory experience

Cash handling experience

One year of event planning experience required

Organized self-starter who anticipates event needs, multi-tasks, discerns work priorities, and meets deadlines with little supervision

Acts as a Cooper's Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliers

Manages competing priorities under strict deadlines, must have problem solving skills and attention to detail

Is team-focused, has a commitment to creating Community with team members and guests

Enjoys working with people and enthusiastic about corporate and social event management

Has excellent analytical and problem-solving skills

Excellent verbal and written communication skills; Has the ability to read, understand and communicate in English

Demonstrates financial and business acumen and strong intrapersonal skills

Is proficient in Microsoft Office Suite

Must be able to work up to 40 hours per week in a variety of shifts

Preferred

Preferred certifications include ServSafe and state/local licensing requirements

Benefits

50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events

Monthly Complimentary Wine Tasting for Two

Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount

401(k) with Company Match

Health & Flexible Savings Accounts- Health and Dependent Care

Long-Term Disability; Voluntary Short-Term Disability

Basic Life and AD&D Insurance (with option to purchase additional coverage)

Paid Parental Leave

Paid Time Off

Access to Team Member Relief Program

Wellness and Mental Health Support

“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services

Team Member Rewards, Milestone Recognition and Referral Bonuses

Career Development Opportunities

Company

Cooper's Hawk Winery and Restaurants

Glassdoor3.8

Cooper’s Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen.

Founded in 2005

Woodridge, Illinois, USA

5001-10000 employees