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Accenture Federal Services · 13 hours ago

Cloud Support Specialist

Suitland, MD

Full-time

Hybrid

Entry Level

$102K/yr - $155K/yr

1+ years exp

Accenture Federal Services is dedicated to helping the US federal government enhance national security and improve citizens' lives. They are seeking a Cloud Support Specialist to provide technical support for cloud infrastructure and IT services, ensuring that business needs are met effectively.

ConsultingFinanceInformation TechnologyManagement ConsultingOnline PortalsProfessional Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide Tier 1 and Tier 2 support by diagnosing and resolving issues affecting cloud infrastructure, operating systems, and networking

Plan, test, and deploy operating system and application patches in accordance with Secure Technical Implementation Guides (STIGs) and DoD compliance standards

Familiarity with ServiceNow RPMS, ACAS vulnerability scanning, cloud monitoring tools, and plugin management

Provide basic user and customer support and troubleshooting

Provide application navigation assistance

Hybrid work environment

Qualification

AWS Cloud supportSecurity controlsRHEL LinuxAWS certificationsServiceNow RPMSACAS vulnerability scanningCloud monitoring toolsMicrosoft Office SuiteDetail oriented