John Ruskin College · 2 months ago
IT SUPPORT ENGINEER
College Station, TX
Full-time
Onsite
Entry, Mid Level
$26K/yr - $28K/yrJohn Ruskin College is seeking an enthusiastic IT Support Engineer to join their fast-paced IT Department. In this role, you will provide day-to-day support for the College’s IT infrastructure and offer first line technical and software support for all IT-related queries.
EducationHigher EducationPrimary EducationSecondary Education
No H1B
Responsibilities
Involved in the day-to-day support of the College’s IT infrastructure at a 1st/ 2nd line level
This will include but not limited to server and desktop operating systems, physical & virtual infrastructure, Storage, IT hardware, networks and, data back-ups and disaster recovery
Working closely with the Head of Department, Technicians and rest of the IT team you will offer first line, technical and software support for all IT related queries, relating to hardware, software, telephony and business systems
You will resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system, provide technical and administrative support and solutions, follow documented control processes, as well as allocate and escalate enquiries as necessary if no immediate resolution is possible
Qualification
Required
High level of knowledge of web-based technologies
MCSE qualification or equivalent
ITIL Practitioner
Capability to create IT policies, information security standards and procedures
Maths & English GCSE / Level 2 equivalent
Benefits
A choice of two excellent pension schemes
A brilliant holiday package
Free onsite parking
Access to our fully equipped gym
Discounted in house Spa and Salon treatments
Company
John Ruskin College
John Ruskin College , specialises in vocational education, offering a wide range of BTEC Courses, Apprenticeships and Traineeships.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase