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Red River · 1 day ago

Systems Support Engineer II

Doral, FL

Full-time

Onsite

Mid, Senior Level

5+ years exp

Red River is a Managed Services company that fosters a collaborative and innovative work environment. They are seeking a Systems Support Engineer II to provide onsite support for C-Suite executives and VIP users, ensuring a seamless end-user experience through hands-on technology services and effective issue resolution.

Information TechnologyInfrastructureSoftware

No H1B

U.S. Citizen Only

Responsibilities

Provide daily onsite support for C-Suite executives, VIP users, and office staff, ensuring fast, professional, and customer-focused resolution of issues

Deliver hands-on Windows and macOS support, including OS troubleshooting, hardware issues, performance problems, and peripheral setups

Manage and support endpoint devices through Intune (Windows/iOS/Android) and JAMF (macOS), including enrollment, compliance, and policy troubleshooting

Perform laptop imaging, rebuilds, and refreshes using SCCM and PXE-based workflows

Support Exchange Online and Microsoft 365 applications, including Outlook client issues, mailbox access, and user configuration needs

Provide iOS and Android device support, including MDM enrollment, email setup, and basic app support

Handle general end-user support tasks, including password resets, account lockouts, onboarding/offboarding activities, and profile-related issues

Troubleshoot and support printers and scanners, including connectivity, driver issues, and device configuration

Document all work in ServiceNow, follow established KBAs/SOPs, and coordinate escalations with backend teams while owning communication and follow-through

Provides after-hours on-call support to VIP escalations

Participates in a rotating holiday on-call coverage schedule

Qualification

Windows supportMacOS supportEndpoint managementMicrosoft 365Active DirectoryServiceNowCustomer serviceEmpathyResilienceCommunication skillsProblem-solvingCollaborationIntegrity

Required

5+ years of hands-on IT support experience in a large enterprise environment providing desktop, end-user, and onsite technical support

Demonstrated experience supporting both Windows and macOS platforms, including hardware troubleshooting, rebuilds, and imaging processes

Intermediate experience with Active Directory and Azure AD, including user management, group membership, MFA issues, and identity-related troubleshooting

Working knowledge of Microsoft 365 and Exchange Online administration, including mailbox management, permissions, license assignment, profile issues, and service-related troubleshooting

Practical experience with endpoint management tools, specifically Intune (Windows/iOS/Android) and JAMF (macOS)

Proven ability to deliver onsite, customer-facing support for VIP and C-Suite users with strong communication, professionalism, and urgency

Ability to handle high-pressure situations and deliver solutions quickly

Experience working with ServiceNow or similar enterprise ticketing systems, including adherence to KBAs, Ticket/Queue Management, SLA compliance, and escalation workflows

U.S. Citizenship Required

Must successfully pass a background check and drug screening

This is a 100% onsite role at the Doral, FL customer location

Standard schedule is Monday–Friday, 8:00 AM – 5:00 PM

Preferred

Exposure to network basics, such as VLAN concepts, port activation checks, and LAN/Wi-Fi troubleshooting before escalation

Strong understanding of ITIL practices, especially Incident, Request, and Problem Management

Preferred Certifications: Microsoft 365 Fundamentals (MS-900), Microsoft Azure Fundamentals (AZ-900), CompTIA A+, CompTIA Cloud+, Microsoft 365 Endpoint Administrator Associate (MD-102)