Genesys · 2 months ago
Principal Engineer, Data Analytics
Texas, USA
Full-time
Hybrid
Senior Level, Lead/Staff
$128K/yr - $239K/yr
10+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. This role leads the design, development, and delivery of Genesys App Foundry applications and solutions for the U.S. market, collaborating across architecture, data, cloud, and AI disciplines to enhance contact center performance and customer engagement.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Design, manage, and deliver the full lifecycle of Genesys App Foundry applications and solutions—from concept to implementation, testing, go-to-market, and long-term support
Partner with Product, Engineering, and Sales teams to align technology solutions with customer requirements and business objectives
Architect and guide the development of data integration and warehouse solutions using Snowflake and modern cloud technologies (AWS, Azure, GCP)
Lead design, coding, and testing of analytical and reporting solutions across the Genesys and broader contact center ecosystem
Provide technical leadership, mentorship, and solution governance to ensure delivery excellence and scalability
Leverage AI and analytics to drive innovation and improve customer experience outcomes
Maintain compliance with U.S. data privacy and security regulations, including applicable state and federal standards
Effectively communicate complex concepts to diverse audiences including technical teams, business stakeholders, and executive leadership
Qualification
Required
10+ years of experience in product development, product management, or consulting within the contact center industry
8+ years of experience designing and developing analytical or reporting solutions using Genesys or comparable contact center technologies
Proven experience implementing analytical solutions across industries such as Insurance, Healthcare, and Financial Services
Expertise in Snowflake data modeling, ELT, stored procedures, and data warehouse architecture
5+ years of hands-on experience with Snowflake
5+ years of experience with AWS, Azure, or GCP cloud platforms
Strong understanding of AI, GenAI, and emerging customer experience technologies
Excellent ability to manage multiple priorities in a fast-paced, team-oriented environment
Exceptional communication and stakeholder management skills
Preferred
Snowflake certification (SnowPro Core or Advanced)
Experience with Genesys Cloud, Genesys Engage, Cisco, or Avaya contact center platforms
Experience in GenAI or AI-enabled analytics solutions
Prior experience in consulting or technical pre-sales solution development
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase