RedSail Technologies · 2 months ago
Software Support Tier I
United States
Full-time
Remote
New Grad, Entry LevelRedSail Technologies is a company that provides software and hardware products for pharmacies. They are seeking a Software Support Tier I to serve as the first point of contact for customer inquiries, ensuring positive interactions and timely resolution of issues.
Health CareInformation TechnologySoftware
Responsibilities
Responds daily to incoming customer questions and emails relating to issues or questions about the Company’s various software and hardware products or other services by identifying and resolving the issue(s)
Provide user support on company-supported applications and platforms
Independently resolve software issues and enjoy boosting customers’ satisfaction with Company
Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software
Document and maintain detailed records in our internal ticketing system of all interactions with customers
Collaborates on more complex issues, as necessary, with other Account Managers, Account Manager Leads, Support Manager, or different departments (i.e. Development), as appropriate, to respond to or resolve the issue
Qualification
Required
High school diploma or equivalent required with experience as a Pharmacy Technician or support technician in call center
Strong oral and written communication skills
Strong interpersonal, active listening, de-escalations, and empathic skills needed to
Strong analytical and problem-solving skills, including the ability to think creatively (outside of the box), to identify and resolve customer issues relating to the Company's products, equipment, and services quickly and effectively
Ability to work as part of a team and collaborate effectively with coworkers
Working knowledge of Microsoft Office Suite of Products
When applicable, the ability to use prior case history to determine the next step
Write clear, concise, and factual notes to the customer file regarding customer conversations or contact
Self-motivated to become more knowledgeable about the Company's products and services, as well as the pharmaceutical industry
Proven ability to balance, prioritize and organize multiple tasks
Possess flexibility in scheduling to allow for occasional after-hours work and including a rotating weekend shift
Ability to prioritize and complete all work tasks with minimal supervision
High level of professionalism and strong personal interaction skills
Preferred
Associate degree in computer science, business management or related field preferred
Previous call center experience with supporting Pharmacy Management Software
Preferred but not required, experience working as a Pharmacy Technician or other role
Company
RedSail Technologies
RedSail Technologies is healthcare, pharmacy, and governmental software solutions provider company.
Founded in 2018
501-1000 employees
H1B Sponsorship
RedSail Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (3)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Leonard Green & Partners
2024-06-13Private Equity
Leadership Team
Sonny Anderson
VP Development Operations
Recent News
Mobihealthnews
2025-10-23
2025-10-23
Company data provided by crunchbase