Apply on Employer Site

Genesys · 2 weeks ago

Principal Engineer, Data Analytics

Utah, United States

Full-time

Hybrid

Senior Level, Lead/Staff

$128K/yr - $239K/yr

10+ years exp

Genesys is a company that empowers organizations to enhance customer experiences through its AI-powered platform. The Principal Engineer, Data Analytics role involves leading the design and development of applications and solutions, collaborating across various disciplines to deliver scalable solutions that improve contact center performance and customer engagement.

Artificial Intelligence (AI)Cloud ComputingSaaSSoftware

Work & Life Balance

No H1B

Responsibilities

Design, manage, and deliver the full lifecycle of Genesys App Foundry applications and solutions—from concept to implementation, testing, go-to-market, and long-term support

Partner with Product, Engineering, and Sales teams to align technology solutions with customer requirements and business objectives

Architect and guide the development of data integration and warehouse solutions using Snowflake and modern cloud technologies (AWS, Azure, GCP)

Lead design, coding, and testing of analytical and reporting solutions across the Genesys and broader contact center ecosystem

Provide technical leadership, mentorship, and solution governance to ensure delivery excellence and scalability

Leverage AI and analytics to drive innovation and improve customer experience outcomes

Maintain compliance with U.S. data privacy and security regulations, including applicable state and federal standards

Effectively communicate complex concepts to diverse audiences including technical teams, business stakeholders, and executive leadership

Qualification

Snowflake data modelingCloud platforms AWSCloud platforms AzureCloud platforms GCPAnalytical solutions developmentAIGenAI understandingContact center technologiesStakeholder managementTeam-oriented environmentCommunication skills