Klaviyo · 1 hour ago
Lead Software Platform Engineer - Observability
Boston, MA
Full-time
Hybrid
Lead/Staff
$188K/yr - $282K/yr
10+ years expKlaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. They are seeking a Lead Software Platform Engineer to ensure uninterrupted service for customers and enhance the productivity of product engineering teams by designing and developing scalable systems and processes.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Ship foundational services to enable Klaviyo engineering to move faster with confidence
Design and develop systems and processes that enable highly available & scalable systems
Uncover and advocate for preventative, upstream solutions with internal stakeholders
Own the technical vision and roadmap for your area, working with stakeholders to solve pain points and deliver value to engineering
Achieve break-throughs in systems throughput by identifying and eliminating bottlenecks
Leverage technology such as Python, AWS, Django, Kubernetes, Bash, Terraform, MySQL, Redis, Postgresql to advance Klaviyo’s platform
Champion best practices by actively collaborating with other teams in a culture that values whiteboarding and technical design review
Contribute to the company in multiple areas, constantly pushing yourself to be a better engineer and to level up all of your peers within your team and within Klaviyo
Design, write and deliver software to dramatically improve the availability, scalability, latency, and efficiency of Klaviyo’s services
Participate in periodic on call duties with a focus on solving issues when they are discovered, preventing recurrences and minimizing alert fatigue
Implement architectural improvements to achieve breakthrough results in Klaviyo systems’ operational scalability and reliability
Work hand-in-hand with product-facing engineers and other SREs to ship impactful code
Perform quantitative analysis to understand and scale Klaviyo systems
Evangelize Site Reliability best practices across the engineering organization
Qualification
Required
Solid 10+ years of experience in the SRE/Devops field
BA or BS Degree in Computer Science, related field, or equivalent experience
Ability to handle yourself in outage situations and to drive failures to root cause analysis and prevention of future issues
Understanding of Linux (we run Ubuntu) and all layers of the networking stack
Experience working on an engineering team building software
Experience writing code using best practices in a language such as Python, Ruby, Go, etc
You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
A comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
2025-12-17
2025-12-16
2025-12-16
Company data provided by crunchbase