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AMD · 1 day ago

Customer Operations Account Manager

Austin, TX

Full-time

Onsite

Mid Level

$92K/yr - $138K/yr

AMD is a company focused on building innovative products that enhance computing experiences. The Customer Operations Account Manager is responsible for coordinating operational activities, managing customer expectations, and optimizing processes to support AMD's objectives.

Artificial Intelligence (AI)Cloud ComputingComputerEmbedded SystemsGPUHardwareSemiconductor

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Bill S.

Responsibilities

Review customer backlogs and resolve issues with stakeholders (factory, finance, sales, customers)

Manage business through all product lifecycle stages (NPI, EOL)

Control inventory and Days of Inventory (DOI) to minimize costs

Manage demand vs. supply profiles for direct customers and distribution channels

Monitor consumption rates and ordering patterns; perform demand/supply analysis

Maintain accurate forecasts and manage on-time revenue forecasting

Oversee key internal and external relationships to ensure business continuity

Drive projects and processes critical to organizational objectives

Implement new processes and collect feedback to support strategy

Conduct quarterly business reviews and operational meetings with customers

Provide guidance on operational issue resolution

Support customer operations through understanding of business processes and procedures

Qualification

Supply chain operationsDemand/supply analysisProject managementExcelPower BIRevenue forecastingAnalytical skillsProblem-solvingCommunication skillsRelationship building

Required

Collaborative and adaptable professional who thrives in dynamic environments

Strong problem-solving and analytical skills

Ability to build and maintain strategic relationships across internal teams and external partners

Proactive approach to managing complex projects and processes

Ability to provide consultative guidance and drive operational excellence

Comfortable navigating uncertainty and resolving conflicts constructively

Ability to influence outcomes through clear, persuasive communication

Embrace continuous learning and adopt new tools and processes

Share best practices to enhance team performance and organizational capability