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Victra - Verizon Authorized Retailer · 1 day ago

Employee Relations Business Partner

St Louis Park, MN

Full-time

Onsite

Senior Level

6+ years exp

Victra, Verizon’s largest premium retailer in the United States, is seeking an Employee Relations Business Partner. The role involves resolving employee concerns, maintaining confidentiality, and fostering positive employee relations while collaborating with leadership and addressing grievances.

RetailTelecommunicationsWireless

Responsibilities

Partner directly with area, regional, district, and store leadership on developing and maintaining positive employee relations

Conduct investigations, create effective investigative reports and resolve high-risk allegations, including interviewing complainants and witnesses

Collaborating directly with legal and asset protection when necessary

Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance

Participate in addressing grievances and work to resolve complex employee relations/labor relations issues

Counsel and resolve employee relations issues, including but not limited to manager/employee situations, policies and procedures, terminations, and reorganizations

Handle extremely confidential and time sensitive information while navigating through escalated human resources issues

All other duties as assigned

Qualification

Employee RelationsHR ExperienceEmployment LawsMS Office ProficiencyBilingual (English/Spanish)Listening SkillsRelationship ManagementCritical ThinkingProblem-SolvingEffective Communication

Required

Bachelor's degree in human resources or related field preferred

6+ years of total HR experience with 4+ years direct ER experience

Ability to work business hours in assigned area including some evening and weekend support on an as-needed basis due to support of retail store operations

Outstanding listening and relationship management skills

Demonstrated flexibility to re-prioritize and adapt quickly

A high-level of proficiency in MS Office

Ability to maintain absolute confidentiality

Effective communication and interpersonal skills required

Demonstrated critical thinking and problem-solving skills

Collaborative but also initiative-taking, ability to work well autonomously, outgoing and focused on providing excellent customer service to our internal customers

Sound judgement with regards to when to escalate an issue to HR Leadership