Accenture Federal Services · 2 months ago
IT Operating & Service Innovation Lead Associate Director
Washington, DC
Full-time
Onsite
Lead/Staff, Director/Executive
$186K/yr - $361K/yr
8+ years expAccenture Federal Services is dedicated to helping the US federal government enhance national strength and safety through innovative technology solutions. The IT Operating & Service Innovation Lead Associate Director will drive innovation in IT operations, redefine processes, and mentor future IT leaders in a collaborative environment.
ConsultingFinanceInformation TechnologyManagement ConsultingOnline PortalsProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Drive Innovation – Transform IT operations by leveraging cutting-edge technologies and forward-thinking strategies
Define the Playbook – Establish and optimize incident, problem, change, release, configuration, and escalation management processes
Lead the Full Spectrum of Operations – Oversee Tiers 1, 2, and 3 IT service management, ensuring seamless delivery and rapid issue resolution
Redefine Tier 1 Operations with AI – Implement AI-driven automation to create a smarter, more proactive approach to service management
Harness the Power of ServiceNow – Configure and optimize ServiceNow for ITSM, creating smarter, more efficient workflows
Proactively Prevent Issues – Implement ticket prevention and trend analysis strategies to move IT operations from reactive to proactive
Mentor & Develop Future Leaders – Coach, inspire, and build a strong pipeline of future IT leaders, fostering a high-performance culture
Set the Standard – Develop and enforce SOPs, SLAs, and weekly operations reporting to ensure operational excellence
Make an Impact at the Federal Level – Work with government stakeholders to ensure compliance while driving meaningful improvements in IT operations
Qualification
Required
8+ years of experience in IT operations within a federal environment
5+ years as a Lead Release Manager overseeing enterprise-scale IT services
Expertise in Oracle environments, Sunflower, and ITIL-based ITSM processes
Experience in configuring and optimizing ServiceNow for IT service management
Strong background in ticket prevention and trend analysis, ensuring operational efficiency
A visionary mindset, with a passion for continuous improvement and innovation
A proven track record in coaching, mentoring, and developing IT talent
US Citizenship Required
The ability to obtain and maintain a government security clearance
Preferred
Preferred Certifications: PMP, ITIL
The ability to think beyond constraints and create solutions that don't just solve today's challenges but anticipate tomorrow's needs
Advanced Degree
15+ years of industry experience
Motivated and proactive, with a desire to understand and address complex areas
Curiosity for learning about new technology, industry best practices, and areas of risk, analyzing and turning new insights into concrete action
Strong written and verbal communication skills
Commitment to delivering tangible outcomes for customers and stakeholders
Excellent people management and relationship development skills
Company
Accenture Federal Services
Accenture Federal Services is a leading US federal services company and subsidiary of Accenture.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ron Ash
CEO and Chairman of the Board
Bharat Patel
Managing Director, AI Missions
Recent News
2026-01-01
2025-12-25
Washington Technology
2025-12-13
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