Apply on Employer Site

impact.com · 2 days ago

Creator Account Manager

New York, NY

Full-time

Hybrid

Mid, Senior Level

$108K/yr - $120K/yr

4+ years exp

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow through partnerships. The Creator Account Manager will work with brands to recruit and engage creators, ensuring a vibrant community while developing strategies aligned with brand goals.

Computer Software

Responsibilities

Develop and implement strategies for Creator clients to attract creators who are aligned with brand goals

Manage a book of dedicated Performance Creator clients

Identify and target hundreds to thousands of creators to join a brand’s campaign/program by leading a 360° Creator recruitment effort with the help of colleagues when needed

Create and execute incentive programs, including gifting, flat fees, performance-based rewards, exclusive offers, and more

Collaborate closely with domestic and overseas internal teams, including community support, sales, product, marketing, and client success, to align creator community and affiliate strategies with overall business goals

Partner with clients to tailor affiliate community strategies to their unique needs

Manage and supports execution at scale, from casting through reporting of campaigns and brand accounts

Lead + oversee kick-off calls and respond to client emails

Review and recommend qualified influencers based on brand requirements such as follower count, location, niche, affiliate performance, and audience demographics

Monitor budgets and program timelines to ensure our revenue goals and client deadlines are met

Review influencer content to ensure they meet the requirements set in the brief and are free of spelling and grammar errors

Provide excellent customer service and expertise, ensuring both the clients and creators are happy and impressed with our services

Identifiy upselling opportunities and communicates to senior client leadership

Responsible for understanding and formatting metrics to be analyzed to optimize future campaigns

Strategieze content creation and casting to make sure campaigns are on trend and relevant to the current social media landscape

You are the go-to person for junior team members who can tap into your knowledge base and you mentor them

Provides training to junior team members on creator programs, assign tasks to them, and oversee their execution, schedule performance feedback sessions

Qualification

Affiliate marketingInfluencer marketingCommunity managementBudget managementData analysisRelationship managementSocial media knowledgeExceptional communicationProblem-solvingSelf-starter

Required

At least 4+ years of proven experience in affiliate marketing, influencer/creator marketing, and scaled community management

Strong understanding of Creator & affiliate marketing strategies, tools, and technologies

Experience budgeting, casting, negotiating, contracting, overseeing fulfillment, draft approvals, reporting, etc. for creator campaigns

Experience with affiliate best practices such as tracking, codes, attribution, payment, ROAS, etc

Exceptional communication skills, both written and verbal, with the ability to engage and motivate a diverse group of Creators & affiliates and clients

Relationship-driven with the ability to work with a multitude of personalities and work styles

Data-driven mindset with the ability to analyze metrics and generate actionable insights

Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment

A passion for and strong knowledge of social media platforms

Self-starter with a strong drive to not only succeed personally but have the drive to grow and develop client businesses

Adaptable to sudden changes in schedules and trends and an ever-changing industry

Strong problem-solving skills

Benefits

Medical, Dental, and Vision insurance

Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled

Flexible spending accounts and 401(k)

Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.

Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.

A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.

Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.

Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.

Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

Company

impact.com

Glassdoor4.0

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more.

Founded in 2008

Santa Barbara, California, US

1001-5000 employees