Daikin Comfort · 2 days ago
Customer Service Scheduler- Hearth & Home
Grand Rapids, MI
Full-time
Onsite
Entry Level
1+ years expDaikin Comfort is a leading wholesale distributor specializing in HVAC equipment and residential products. They are seeking a Customer Service Scheduler to manage customer orders, installation scheduling, and warranty tracking while delivering excellent customer service.
Consumer ElectronicsConsumer GoodsHeating Ventilation and Air Conditioning (HVAC)ManufacturingMechanical Engineering
No H1B
Responsibilities
Process, purchase, and manage incoming customer orders
Assist Sales Associates by placing orders and preparing presentation packages
Manage warranty administration and tracking for Hearth and Garage Door products
Contact vendors to obtain pricing, lead times, and order updates
Respond to customer inquiries and resolve issues in a timely, professional manner
Run reports and log data entries as needed
Input purchase orders and customer orders into the system accurately
Schedule fireplace installations and service appointments
Communicate with builders, installers, and sales teams to ensure seamless scheduling and coordination
Track and administer product warranties and service follow-ups
Participate in team meetings and training sessions to stay updated on internal best practices and industry trends
Cultivate strong relationships with customers to support repeat business and referrals
Perform additional tasks and special projects as assigned to meet business needs
Qualification
Required
Minimum 1 year of experience in scheduling and coordination, preferably in a construction or building materials environment
At least 1 year of customer service experience, with a proven ability to resolve customer concerns effectively
High School Diploma or GED required
Strong verbal and written communication skills, especially over the phone
Excellent time management, organizational, and problem-solving abilities
High attention to detail and accuracy in all administrative tasks
Ability to work independently with minimal supervision
Comfortable collaborating across departments in a fast-paced environment
Quick to learn new technologies, products, and systems
Skilled in managing customer expectations and building positive relationships
Company
Daikin Comfort
Daikin Comfort is an air conditioning manufacturing and service providing company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lisa Mestayer
Project Manager, CEO Staff
Shu Kawasaki
Director-CEO Staff
Recent News
2025-12-02
2025-09-17
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