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PrimeFlight Aviation Services · 2 months ago

Shuttle Customer Service Agent - BOS Airport

Boston, MA

Full-time

Onsite

Entry Level

$21/hr - $21/hr

1+ years exp

PrimeFlight Aviation Services Inc. is a leading provider of commercial services within the aviation industry, and they are seeking a Shuttle Customer Service Agent. The role involves ensuring safe and efficient shuttle operations, assisting passengers with inquiries and luggage, and maintaining cleanliness while supporting timely departures.

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Responsibilities

Greet passengers warmly and provide clear directions regarding shuttle routes, terminals, and airport amenities

Coordinate shuttle departures every 10–15 minutes, ensuring smooth transitions and timely service

Assist passengers with luggage, boarding, and ensure everyone is seated before departure

Conduct pre-shift equipment checks and report any malfunctions immediately

Maintain shuttle and work area cleanliness between trips to ensure a safe, welcoming environment

Address passenger inquiries, complaints, and lost item reports with professionalism and care

Guide passengers during emergencies, following safety protocols and evacuation procedures

Exemplify PrimeFlight customer service and safety standards

Perform any additional duties as assigned by management

Qualification

Customer service experienceAirport facilitiesEffective communicationLift 70 poundsFlexibility for various shiftsUse of electronic devices

Required

18 years of age or older

Eligible to work in the United States

Must have a valid state-issued driver's license with an acceptable driving record

Communicate effectively in English (reading, writing, speaking)

Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices

Effectively communicate with colleagues and clients, both in-person and through electronic means

Pass a background check and drug screen

Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

Ability to lift up to 70 pounds

Prolonged standing and walking in an indoor/outdoor environment as applicable

May need to reach with arms and grasp with hands

May need to push, pull

May need to crawl and crouch, at times, in confined tight spaces

May need to bend, stretch, squat, kneel

May need to climb and work at elevated heights

Exposure to moderate and at times high noise levels

Be able to hear and respond to the spoken voice and to audible alarms

Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)