Milwaukee Tool · 12 hours ago
Repair Technician
Chicago, IL
Full-time
Onsite
Entry Level
$25/hr - $26/hr
1+ years expMilwaukee Tool is seeking highly motivated and experienced Repair Technicians to join their dynamic team at Factory Service Centers. The role involves diagnosing and performing quality repairs on Milwaukee Tool products while ensuring customer satisfaction and operational efficiency.
Consumer GoodsElectronicsIndustrialManufacturingSoftware
Responsibilities
Demonstrate Milwaukee Culture expectations to maximize organizational capacity and contribute to a collaborative, high-performing team
Align with the Factory Service Center Branch Manager’s efforts to train, coach & mentor for continuous improvement in his/her performance
Drive cross-functional engagement with key business partners to achieve strategic objectives and exceed metrics
Perform disassembly of units, diagnosis of operating difficulty, location, and replacement of worn or defective parts within expected times and troubleshoot by work instructions
Assist in answering alarm calls and take necessary action to secure company property and goods
Execute prescribed maintenance, calibration, certification, and inspections using parts sheets, specifications, and drawings made
Apply problem-solving skills to address issues and provide timely solutions
Set up and perform electrical and mechanical tests to ensure that the product's repair and/or work performed conforms to prescribed quality standards and is safe for customers
Keep records of parts used and provide data for billing and/or warranty information
Track spare parts inventory and order replacements as needed to ensure they are readily available for repairs
Assist in creating ideas to improve end user experience and loyalty
Position self as an knowledgeable and resource for the Field Sales, Marketing, and Service organizations in supporting and implementing new product development processes, programs, and operations
Drive resolution for customer and Milwaukee Field Sales escalations for repairs, warranty guidelines, and program support
Act as a liaison between Service branches and our end users
Respond to customer inquiries and requests and assist in performing counter procedures in a timely and professional manner via phone, email, chat, or in-person interactions
Engage with end users to understand product service needs, provide updates on repair progress, answer questions, and address concerns
Offer instruction and support to end users on proper equipment usage and basic troubleshooting procedures
Maintain proficiency on the current line of products through training to drive productivity and high-level quality of repair while engaging in training on new products to expand capabilities and enhance technical skills
Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges by prescribed procedures
Ensure accurate and timely order fulfillment and maintain end user records and databases with up-to-date information, including notes for future reference and analysis
Report operational irregularities and defective materials for quality control
Recommend areas for improvement and assist in process enhancements
Support initiatives to improve operational efficiency and effectiveness
Help implementation and practice and execute 6S
Maintain and update required resources, fixtures, and equipment within the branch to ensure locations follow Milwaukee Service quality and standards
Qualification
Required
Requires an education equivalent to a high school diploma or GED
1-2 years of previous experience in electrical and/or mechanical repair is preferred
1-3 years of experience in a customer service position is preferred
Proficiency in using various hand and power tools, diagnostic equipment, and software
Ability to lift up to 50 lbs
Ability to maneuver heavy material weighing up to 300 lbs
Must possess practical business communication skills and the ability to understand the local branch market
Strong analytical and problem-solving abilities are crucial for diagnosing and repairing equipment issues
Excellent interpersonal, communication, and customer service skills for dealing with end users and customers
Adherence to safety protocols and guidelines is paramount to ensure personal safety and the safety of others
Acquire and maintain industry or product-specific certifications or licenses that may be required
Proficiency in English, written and verbal
Must be proficient in computer skills and Microsoft Office applications
Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus, Train, & etc.)
Preferred
1-2 years of previous experience in electrical and/or mechanical repair is preferred
1-3 years of experience in a customer service position is preferred
Bilingual (English/Spanish) a plus
Benefits
Health insurance
Paid time off
Retirement options
Company
Milwaukee Tool
Milwaukee Tool manufactures electric power tools and accessories.
5001-10000 employees
H1B Sponsorship
Milwaukee Tool has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (89)
2024 (109)
2023 (65)
2022 (111)
2021 (53)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Rolando Lopez
Senior Engineering Manager
Recent News
2025-12-07
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