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Columbia Business School · 2 months ago

Program Manager, Jerome A. Chazen Institute for Global Business

Manhattanville, NY

Full-time

Onsite

Entry, Mid Level

$68K/yr - $74K/yr

2+ years exp

Columbia Business School is a prestigious institution that has been developing leaders and builders of enterprises for over a century. The Program Manager will support the Visiting Scholars Program, Incoming MBA Exchange Program, and Global Travel Programs, ensuring organized and service-oriented experiences while managing communications and logistics for these initiatives.

EducationUniversities

Responsibilities

Supports the administration of the Visiting Scholars Program under the direction of senior team members, coordinating application intake, compliance submissions, event logistics, and participant communications to ensure an organized and service-oriented experience

Administers the Student Exchange Program in collaboration with senior staff, facilitating onboarding, orientation, and engagement activities for incoming and outgoing participants and ensuring consistency across partner schools

Assists in the planning and execution of the Chazen Global Travel Programs, collaborating with student leaders and faculty to ensure successful coordination of each program

Tracks and oversees travel program logistics and documentation, including payments, waivers, housing, evaluations, and travel registration systems

Maintains accurate student and program data across databases and CRM systems, supporting travel registration, waivers, evaluations, and survey tracking in coordination with senior staff

Drafts and sends communications to students, including welcome emails and updated admissions letters, providing essential information about travel, visa, immunization, and academic requirements

Serves as the primary point of contact for incoming exchange students, managing the 'Incoming Exchange' inbox and directing inquiries to appropriate CBS resources

Coordinates with internal departments such as Student Affairs, Records and Registration, ISSO, Human Resources, and Student Health to ensure smooth communications and accurate information sharing

Updates orientation materials, factsheets, marketing materials, and program presentations

Assists with website updates, announcements, and creation of marketing materials, info-session invitations, and other related content

Prepares and distributes end-of-year communications to students and partner schools

Assists with the financial operations for travel and program activities, including payments, reimbursements, and expense reconciliation, ensuring compliance with University policies and accurate reporting in coordination with the Financial Planning Office and related departments

Provides daily administrative support to the Chazen Institute team, including scheduling, document management, and correspondence preparation

Coordinates logistics for meetings, tracks task progress, and ensures project timelines are met

Liaises with internal offices to maintain efficient workflows and ensure program compliance with University policies

Supports the maintenance of shared files, student and scholar information, and the Canvas page with updated resources, announcements, and program materials

Assists with onboarding, documentation, and resource organization for student assistants and temporary staff as needed

Works with the Institute’s senior leadership in their various functions; contributes to special projects as assigned and shares in the responsibilities of other staff members as a flexible team player

Performs related work as required

Qualification

Program ManagementEvent CoordinationCommunication SkillsCultural SensitivityDatabase ManagementOrganizational SkillsTeam PlayerCreative ThinkingInterpersonal SkillsAttention to Detail

Required

Bachelor's degree required

Minimum 2-4 years of related experience is required

The incumbent must be a proven team player, able to work cooperatively in small groups as well as independently with changing priorities and multiple responsibilities

Must be proactive with excellent organizational and communication skills, acute attention to detail, and computer literate

Must exercise tact and discretion when interacting with international faculty, administrators, leaders in academia, business, and with students

Cultural sensitivity required

Demonstrated passion for global education, cross-cultural exchange, and supporting international student experiences

Strong organizational skills with the ability to manage multiple priorities, timelines, and stakeholders with accuracy and attention to detail

Excellent communication and interpersonal skills; responsive, proactive, and student-centered in approach

Experience supporting or coordinating student engagement initiatives, orientation programs, or intercultural learning activities

Creative thinker with a track record of contributing new ideas or process improvements in a team or program setting

Cultural competency and the ability to work effectively with diverse populations, including students, faculty, and institutional partners across different backgrounds and cultures

Familiarity with international student programs, academic mobility, or global partnerships in a higher education context

Comfortable using databases, student information systems, and digital tools to manage communication and logistics

Experience working collaboratively across departments such as academic advising, student affairs, admissions, and global engagement