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Guild Mortgage · 1 month ago

Loss Mitigation Supervisor

San Diego, CA

Full-time

Hybrid

Mid, Senior Level

$53K/yr - $75K/yr

7+ years exp

Guild Mortgage Company is a mortgage banking firm dedicated to providing affordable home financing. The Loss Mitigation Supervisor oversees the efficiency of the Loss Mitigation department, manages team members, and ensures compliance with guidelines and regulations.

Consumer LendingLendingMortgageReal Estate

Responsibilities

Monitor metrics and maximize productivity, efficiency, investor compliance and service levels for area(s) under supervision

Hire, train, coach, discipline and exit team members

Perform quality control and audit reviews on loans, including all income/expense calculations, to ensure compliance with agreed upon standards and state and investor guidelines

Provide coaching, guidance, and recognition to reports on all FHA insured loan workouts; review work to ensure solid business decisions are made in underwriting modifications, and in reconciling and settling accounts

Review denied cases and research/recommend feasible alternatives

Analyze escalated accounts for compliance and exceptions to modification program guidelines

Participate in calls with clients and homeowners; discuss topics and issues related to loss mitigation

Provide weekly productivity reports and status updates, and remediates action items to ensure loss mitigation cases move through the decision process both on a timely basis, and in accordance with regulations and guidelines

Review files requested by internal and external auditors and respond to audit findings by preparing formal responses and ensuring remediation of noted issues

Ensure inventory is managed effectively and in accordance with all applicable regulations and guidelines

Develop and deliver training that encompasses changes, improvements, and other information related to investor rules and regulations, compliance criteria, internal policy and guidelines, and best practices

Manage department projects that encompass improvements and modifications to current processes, implementation of new processes, and skills training

Role model patience and professionalism when interacting with consumers via phone, email, or letter

Review FHA Waterfall Calculations and verify correct home retention loss mitigation options are chosen and communicated to borrowers

Manage and control loss mitigation general ledger; review all invoices input by Specialists; reconciles TBB2 against payment of title policy invoices

Perform other duties as assigned

Qualification

Mortgage default experienceLoss mitigation experienceSupervisory experienceExpert knowledge of mortgage documentsCFPBFDCPAAdvanced math skillsMicrosoft OfficeInterpersonal skillsProblem-solving skillsDetail orientedCommunication skills

Required

High school diploma and some college, technical training or equivalent required; Bachelor's degree in Finance, Business or a related field preferred, along with seven or more years total mortgage default, loss mitigation and short sale experience, with at least two years in a supervisory/lead role

Expert-level knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations

Strong interpersonal and problem-solving skills

Highly organized and detail oriented; ability to work in a fast-paced, department-metrics-driven environment required

Advanced math skills required

Proficiency with basic internet searches, data entry, Microsoft Word, Excel, PowerPoint and Outlook required

Direct supervision of 3-5 Loss Mitigation Specialists

General supervision required, depending on experience level

High level of independent judgment and decision-making

Manage multiple priorities in a deadline-driven environment; leads with a strong sense of urgency and responsiveness

Excellent verbal and written communication skills

Strong detail orientation and highly organized

Hire, train, coach, discipline and exit team members

Ability to be patient and train less experienced team members, respond to questions, build capability