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St. Joseph's Health · 1 week ago

Patient Experience Analyst

Syracuse, NY

Full-time

Onsite

Entry Level

$27.15/hr - $39.40/hr

2+ years exp

St. Joseph's Health is committed to providing compassionate care and outstanding clinical outcomes. The Patient Experience Analyst will contribute to the Office of Patient Experience by managing patient feedback, facilitating complaint resolution, and supporting improvement projects related to patient experience data analysis.

Health CareHospitalMedicalNon ProfitPrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Initial intake of positive and negative patient and family feedback related to experience of care

Follow formal grievance and complaint process in accordance with St. Joseph’s Health policies and procedures and as outlined in CMS, DOH, DNV regulatory requirements

Conduct case reviews as necessary to bring patient and family concerns to resolution

Build and maintain effective working relationships with patients, physicians, employees, and visitors; in-person or on the telephone, thus promoting a positive service image

Compose follow up letters in accordance with policies and procedures and regulatory requirements

Assist patients and families by guiding them to appropriate resources

Provides analytic support of patient experience data, based on organizational goals

Provides training and support to hospital leadership for survey tools, including data analysis, and report interpretation

Manages the utilization of tools such as patient surveys, rounding data collection tools, etc

Provides on-going education related to patient experience

Provides training using evidence-based best practices in the field of Patient Experience

Qualification

EPIC EMRPatient experience data analysisAdvanced ExcelTeam collaborationCommunication skills

Required

Bachelor's Degree

Experience with patients and families, either in person or over the telephone

Demonstrated high clinical competence and ability to work in a team situation with other professionals and carry out responsibilities with minimal supervision

Proficiency of computers, keyboarding, and various programs (Excel (advanced knowledge preferred), Word, PowerPoint, Outlook, etc.)

Preferred

Minimum of 2 years' experience within the St. Joseph's Health or other Healthcare network

Working knowledge of the EPIC EMR preferred

Company

St. Joseph's Health

Glassdoor3.6

St. Joseph’s Health, a member of Trinity Health, is non-profit health care system based in Syracuse, NY. St.

Founded in 1869

Syracuse, New York, USA

1001-5000 employees

https://www.sjhsyr.org

H1B Sponsorship

St. Joseph's Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)