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Net at Work · 1 week ago

Technical Account Manager, Managed Services

United States

Full-time

Remote

Mid Level

$60K/yr - $90K/yr

3+ years exp

Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. The Technical Account Manager is responsible for owning the client relationship, ensuring client satisfaction, and identifying new opportunities for products and services, with a significant focus on retention and revenue expansion.

ConsultingCRMSoftware

H1B Sponsor Likely

Responsibilities

Act as the client advocate and ensure that client’s are receiving a positive digital employee experience

Execute the client experience and sales strategies on a day-to-day basis

Cultivate and strengthen relationships with our existing client base with the goal of becoming a trusted advisor

Provide support for immediate client needs, order and quote administration, and follow-up for client fulfillment. Interact with the Engineering team for appropriate support

Facilitate appointments and quarterly business reviews with existing clients to review products/services and identify opportunities

Ensure customer health by managing client accounts receivable, tracking revenue risk, and acting as the primary escalation point for clients

Participate in planning, driving attendance, and executing marketing activities including Webinars, Seminars, and other Client events

Manage the sales cycle for product and service opportunities within the existing client base

Achieve inside sales quotas and goals by maintaining a solid continuous pipeline

Deliver and regularly report on client health status and revenue forecasts

Maintain all client documentation and CRM information

Create SOWs and design technical solutions for professional service and recurring sales that are under $20k or are standardized

Qualification

Technical Account ManagementInside SalesCustomer SatisfactionSales QuotasBusiness WritingClient MeetingsVerbal CommunicationRelationship ManagementProblem SolvingTeam Player

Required

2 years within a Managed Services organization

3 years in a Technical Account Management or Inside Sales role

Demonstrated success in meeting or exceeding assigned sales quotas

Strong track record of maintaining a high level of customer satisfaction

Strong business writing and verbal communication skills

Demonstrated ability to lead client meetings and presentations effectively

Experience closing recurring service sales

Business awareness of how IT relates to business strategy and goals

Professional demeanor and appearance; punctual, personable, team player

Benefits

Health and Welfare (Medical, Dental, Vision)

Accident, Critical Illness, and Hospital Indemnity

Employee Assistance Program (EAP)

Life and AD&D Insurance

Short- and Long-Term Disability Insurance

Flexible Spending Accounts

Transportation and Parking Accounts

Health Savings Accounts (with company contribution)

Retirement Planning (401k with matching contribution)

Legal Benefits

Identity Theft Protection

Pet Insurance

Wellness Program Offerings

Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.

8 Paid Holidays per year, including 1 floating holiday.

Company

Net at Work

Net at Work is a Business Management Solution provider for the Chemical Industry.

Founded in 1996

New York, New York, USA

201-500 employees

http://www.netatwork.com

H1B Sponsorship

Net at Work has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)