Citizens Business Bank ยท 2 months ago
ACH Risk Analyst I
Rancho Cucamonga, CA, US
Full-time
Onsite
Entry, Mid Level
$20/hr - $26.25/hr
1+ years expCitizens Business Bank is a financial institution, and they are seeking an ACH Risk Analyst I to oversee all ACH risk-related functions. The role involves customer onboarding, due diligence reviews, monitoring, and resolving ACH violations, while also providing education on ACH processes.
BankingFinancial Services
Responsibilities
Complies with and stays abreast of all policies and procedures, Nacha Rules, federal and state laws applicable to the job
Maintain time sensitive workflow related to ACH processes for customer onboarding, modifications and renewals
Review ACH files originated and received to ensure all have been received and processed through applicable bank systems daily
Review and process ACH Risk Worksheets for new and existing customers
Research and resolve ACH system alerts and exceptions on a daily basis
Research and resolve any 'Unknown Companies' as applicable to ensure database is updated appropriately
Update and maintain accurate information in department logs and databases
Provide support to address customer and associate inquiries/concerns related to ACH Risk and processing functions including ACH rules, claims, out of time frame returns, reversals, notification of change (NOC), alerts and renewals
Work with customers to address basic NACHA rule violations in a timely and appropriate manner
Provide basic education to customers on NACHA rule requirements as needed
Provide documentation for certifications, reporting and audits
Provide, present and promote The Citizens Experience to all external and internal customers
Other duties as assigned
Qualification
Required
Bachelor's degree from a four-year college or university; or one to three years related ACH experience and/or training; or equivalent combination of education and experience
Basic and intermediate ACH training, with an emphasis on ACH origination and risk, is required
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Knowledge of Navigator, Director Database software; Microsoft Office, Q2 Central Fedline Advantage and EDI
Ability to work well under pressure while maintaining strong attention to detail
Strong organizational skills
Ability to prioritize and multi-task
Strong customer service and communication skills
Strong written and verbal communication skills
Ability to work overtime to support daily ACH processes and assist during contingency situations
Company
Citizens Business Bank
Citizens Business Bank is a banking company that offers financial services to customers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1983-04-08IPO
Leadership Team
David Brager
Chief Executive Officer
Recent News
2025-12-19
2025-12-17
2025-12-13
Company data provided by crunchbase