Humana · 2 months ago
Consumer Engagement, Consultative Pharmacy Technician
Orlando, FL
Full-time
Onsite
Entry Level
$43K/yr - $56K/yr
2+ years expHumana is a healthcare company committed to putting health first, and they are seeking a Consumer Engagement, Consultative Pharmacy Technician to join their RxEducation team. This role involves helping members understand their pharmacy benefit options and supporting them in transitioning to mail-order services, requiring strong communication skills and a compassionate approach.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Serve as an expert in mail-order pharmacy benefits, including medication delivery timelines, refill processes, and savings potential
Use motivational education techniques to guide and inform members during live calls
Accurately assess member needs and offer personalized solutions that prioritize ease, care, and health benefit alignment
Navigate systems to identify appropriate enrollment opportunities and execute required steps with accuracy
Document member interactions with thoroughness and clarity in accordance with compliance standards
Adhere to scripting protocols while maintaining a natural, member-centered conversation style
Partner with supervisors and QA teams to continuously improve call quality and meet conversion goals
Support special campaigns or seasonal initiatives, such as the Annual Enrollment Period (AEP), as needed
Maintain professionalism and empathy in all interactions, especially when handling sensitive health or medication concerns
Qualification
Required
High school diploma or equivalent required
2+ years customer service, pharmacy benefit, Pharm Tech, or healthcare experience
Must have an active Pharmacy Technician
All Techs must be licensed and Certified (vs Registered) and must reside in FLORIDA (not a nearby state). This opportunity is specific to FL
Ability to fulfill Annual Verification of license by required deadline
Strong verbal communication skills, with an ability to explain complex topics in plain language
Proven ability to build rapport and drive action through consultative engagement
Ability to work in a structured, metric-driven environment with daily, weekly, and monthly performance goals
Comfortable navigating multiple systems and documentation tools simultaneously
Commitment to protecting member privacy and complying with all regulatory guidelines
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred
Associate degree or higher
Previous experience in a call center environment or pharmacy tech role
Familiarity with PBM systems, Humana tools, or pharmacy benefit structures
Bilingual (Spanish/English) a plus
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-13
2026-01-09
2026-01-07
Company data provided by crunchbase