Trinity Health · 1 week ago
Patient Experience Analyst
Syracuse, NY
Full-time
Onsite
Entry Level
$27.15/hr - $39.40/hr
2+ years expTrinity Health is dedicated to compassionate patient care and outstanding clinical outcomes. The Patient Experience Analyst will contribute to the Office of Patient Experience by managing patient feedback and complaints, while also providing analytic support and training related to patient experience data.
DeliveryHealth Care
Responsibilities
Initial intake of positive and negative patient and family feedback related to experience of care
Follow formal grievance and complaint process in accordance with St. Joseph’s Health policies and procedures and as outlined in CMS, DOH, DNV regulatory requirements
Conduct case reviews as necessary to bring patient and family concerns to resolution
Build and maintain effective working relationships with patients, physicians, employees, and visitors; in-person or on the telephone, thus promoting a positive service image
Compose follow up letters in accordance with policies and procedures and regulatory requirements
Assist patients and families by guiding them to appropriate resources
Provides analytic support of patient experience data, based on organizational goals
Provides training and support to hospital leadership for survey tools, including data analysis, and report interpretation
Manages the utilization of tools such as patient surveys, rounding data collection tools, etc
Provides on-going education related to patient experience
Provides training using evidence-based best practices in the field of Patient Experience
Qualification
Required
Bachelor's Degree
Experience with patients and families, either in person or over the telephone
Demonstrated high clinical competence and ability to work in a team situation with other professionals and carry out responsibilities with minimal supervision
Proficiency of computers, keyboarding, and various programs (Excel (advanced knowledge preferred), Word, PowerPoint, Outlook, etc.)
Preferred
Minimum of 2 years' experience within the St. Joseph's Health or other Healthcare network
Working knowledge of the EPIC EMR preferred
Company
Trinity Health
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation.
10001+ employees
H1B Sponsorship
Trinity Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (10)
2022 (9)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$0.02MKey Investors
Centers for Disease Control and Prevention
2025-10-17Grant· $0.02M
Leadership Team
Dan Drake
Trinity Health PACE President and CEO
Eileen Coogan
Pres/CEO Allegany Franciscan Ministries
Recent News
2026-01-16
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