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LG Electronics North America · 1 day ago

Field Service Network Planning Manager

Huntsville, AL

Contract

Onsite

Mid, Senior Level

$100K/yr - $114K/yr

5+ years exp

LG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life. The Field Service Network Planning Manager drives the strategic development and optimization of LG’s nationwide field service network, ensuring alignment with business goals and enhancing customer experience through data-driven insights.

Consumer Electronics

Responsibilities

Develop and execute long-term network strategies

Oversee analysis of U.S. field service data (repair demand, warranty, customer satisfaction, web intelligence) to identify trends and opportunities for improvement

Establish methodologies and performance metrics for service network capacity, coverage, and efficiency

Develop strategic network plans to optimize LG’s service center allocation and resource utilization nationwide

Partner with leadership and cross-functional teams (Service Operations, Customer Care, Logistics, Finance, and Strategy) to align network plans with corporate priorities

Drive initiatives for network optimization, expansion, or restructuring based on demand forecasting and business modeling

Monitor and evaluate service partner performance to ensure service quality and regional balance

Prepare executive-level reports and presentations summarizing network performance, business insights, and strategic recommendations

Stay informed on market dynamics and competitor benchmarks to maintain LG’s competitive advantage in service delivery

Qualification

Service network planningData analyticsProject managementNetwork optimizationCross-functional collaborationCustomer-focused mindsetStrategic leadershipOperational leadershipData-driven decision-makingBilingual (English/Korean)

Required

Bachelor's degree in business or a related field

5+ years of experience in service network planning, operations strategy, or related leadership roles (preferably in electronics or consumer services)

Proven ability to lead analytical teams and interpret complex data outputs for strategic decision-making

Strong project management and communication skills

Strategic and operational leadership

Data-driven decision-making oversight

Cross-functional collaboration

Network optimization and resource planning

Customer-focused mindset

Preferred

Proficiency in data analytics and visualization tools (Excel, Power BI, Tableau)

Bilingual (English/Korean)

Benefits

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.

Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.

Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.

Performance based Short-Term Incentives (varies by role).

Access to confidential mental health resources to help you and your loved ones improve your quality of life.

Personal fitness goal incentives.

Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

Group Rate Life and Disability Insurance.