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Turner Construction Company · 1 day ago

Claims Manager

New York, NY

Full-time

Hybrid

Mid, Senior Level

$112K/yr - $173K/yr

5+ years exp

Turner Construction Company is the nation’s largest commercial contractor, and they are seeking a Claims Manager to oversee a dynamic portfolio of complex construction-related claims. The role involves managing claims activities, collaborating with various teams, and driving effective investigation and resolution strategies to achieve exceptional client outcomes.

Building MaterialConstruction

Responsibilities

Manage and oversee all claim activity within assigned region, including general liability, New York Labor Law and builder’s risk claims

Ensure claims are promptly and accurately reported to applicable carriers, with complete and compliant documentation, statements, and notices

Coordinate investigations with Operations, Safety, and Legal teams; assign and direct third-party investigators as needed

Lead claim strategy for high-severity injury, property damage, and catastrophic loss cases, collaborating with defense and coverage counsel

Direct insurers and TPAs to ensure active engagement, timely assignment, and effective claims handling. Review and analyze legal strategy, expert findings, and settlement evaluations; participate in mediation, arbitration, and trial planning

Maintain organized and complete claim records within the Claims Management System, following internal and client SOPs

Serve as a primary claims contact for Turner Construction’s regional leadership, project executives, and Risk Management team

Advocate with insurance carriers to achieve fair reserving, responsive coverage decisions, and proactive settlement strategies

Partner with the Regional Director to select and manage defense and coverage counsel, experts and litigation-related vendors

Attend mediations, trials, and key project or client meetings as a representative of TSIB

Evaluate loss trends, reserves, and exposure data to identify cost drivers and recommend process or coverage improvements

Formulate and execute claim resolution strategies that balance financial, operational, and reputational objectives

Provide technical guidance, mentorship, and performance feedback to Claims Analysts and Coordinators within the region

Support the professional growth of team members through training on claim trends, Labor Law developments, and litigation strategy

Participate in client and internal meetings, including Safety, Operations, Environmental, and Legal forums

Contribute to continuous improvement of claims procedures, documentation standards, and risk mitigation strategies

Perform other duties as assigned

Qualification

Construction claims experienceNew York Labor LawGeneral liability claimsClaims management systemsOSHA knowledgeNegotiation skillsMicrosoft Office SuiteAnalytical skillsCommunication skillsOrganizational skills

Required

Bachelor's degree in Business, Insurance, Risk Management, or related field; or equivalent education and experience

Minimum 5+ years of construction claims experience, including direct handling of New York Labor Law and complex general liability claims

Strong understanding of contractual risk transfer, insurance coverage, and litigation management

Proven negotiation, influencing, and analytical skills with sound judgment and decision-making

Proficiency in Microsoft Office Suite and claims management systems

Excellent communication, presentation, and interpersonal skills with the ability to interface across organizational levels

Strong organizational and time management skills, with the ability to handle multiple complex matters simultaneously

Limited travel required (air, train, or vehicle) for mediations, trials, and site visits

Preferred

Experience managing high-severity claims for large general contractors or owners preferred

Juris Doctor (J.D.) or prior legal experience is not required but is considered a strong plus, particularly experience with construction litigation or coverage matters

OSHA knowledge and experience; OSHA 30-hour certification a plus