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Emerson · 1 day ago

Customer Centric Solutions Business Planner

Austin, TX

Full-time

Onsite

Senior Level

5+ years exp

Emerson is a global leader in automation technology and software, and they are seeking a Customer Centric Solutions Business Planner to drive strategic customer outcomes. This role involves collaborating with cross-functional teams to design impactful programs and ensuring the successful execution of customer programs and services engagements.

ElectronicsIndustrial AutomationInternet of ThingsLightingManufacturingSoftware

No H1B

U.S. Citizen Only

Responsibilities

Engage with customers, partners, and internal stakeholders to qualify and shape custom solutions design and deliveries

Collaborate with global sales teams to assess, evaluate and plan large customer centric projects and programs

Drive the project steering group approval process and deliver required artifacts to the delivery team

Work with business and technical leaders to define project budgets, milestones and objectives ensuring alignment with financial targets

Develop and communicate Statements of Work, program plans, KPIs, and executive summaries to internal and external stakeholders

Champion customer success by proactively identifying opportunities to enhance value delivery, ensuring alignment between customer objectives and service outcomes, and driving continuous improvement across engagements. Work with legal and contracts teams to develop contractual agreements with customers

Collaborate with legal and contracts teams to structure, negotiate, and finalize comprehensive contractual agreements that support strategic initiatives, mitigate risk, and ensure compliance with organizational policies and industry standards

Qualification

Customer engagementStatements of Work developmentCross-functional team leadershipForecastingBudgetingProgram management toolsNegotiating contractsStakeholder managementProblem analysisContinuous improvementCommunication