Capital One · 2 months ago
Principal Operations Coordinator - Wire Authentication (Essential Onsite)
Richmond, VA
Full-time
Onsite
Mid, Senior Level
$57K/yr - $65K/yr
3+ years expCapital One is a financial services company seeking a Principal Operations Coordinator in Enterprise Payment Operations. In this role, you will execute activities to deliver an exceptional end-to-end payments experience, including reviewing and approving wire payment requests and resolving customer issues.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Completes daily inbound and outbound phone calls to our customers
Executes the review and approval of wire payment requests on behalf of the Enterprise, supporting Commercial, Small Business, Consumer and Internal Partners
Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance
Follows direction and executes tasks efficiently following procedures and meeting regulatory and customer experience requirements
May make effective independent decisions, when necessary
Works with management to identify process improvements
Contributes in project settings in a limited capacity
Investigates and resolves customer issues with little or no assistance
Provides support to customer-facing associates for international and domestic wires
Provides a positive customer experience
Qualification
Required
High School Diploma, GED, or equivalent certification
At least 2 years of experience in banking or in the financial industry
At least 3 years of customer service or contact center experience
At least 1 year of experience using Microsoft Office or Google Suite
Preferred
At least 3 years of experience in banking or in the financial industry
At least 2 years of experience using Microsoft Office or Google Suite products
At least 4 years of customer service or contact center experience
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-09
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-09
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