Kennesaw State University · 2 days ago
Customer Service Counselor
Marietta, GA
Full-time
Onsite
New Grad, Entry LevelKennesaw State University is one of the 50 largest public institutions in the country, dedicated to transforming lives through academic excellence and community partnerships. The Customer Service Counselor assists students and parents with financial aid processes, providing exemplary customer service and collaboration with campus partners.
Education
Responsibilities
Monitors the department's phones and e-mail systems
Provides timely and accurate responses to students, prospective students, parents and/or guardians regarding financial aid
Documents communication, interactions, and information according to established guidelines
Escalates inquiries to appropriate personnel, per guidelines
Maintains compliance with institutional, USG, state, and federal regulations
Qualification
Required
High School diploma or equivalent
Previous experience in a customer service role
Must be able to work in a fast-paced work environment, demonstrated ability to manage time and proven ability to achieve set goals
High level of empathy and ability to deal with difficult and confidential situations
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA) and Higher Education Act of 1965
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, BANNER, OnBase, DegreeWorks, Salesforce / TargetX / CRM programs)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
Preferred
Bilingual
An undergraduate or advanced degree from an accredited institution of higher education
Prior experience in services at an accredited institution of higher education
Company
Kennesaw State University
Kennesaw State University is a public, coeducational, comprehensive university located in Kennesaw, Georgia
Founded in 1963
1001-5000 employees
H1B Sponsorship
Kennesaw State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (30)
2023 (26)
2022 (19)
2021 (24)
2020 (43)
Funding
Current Stage
Late StageTotal Funding
$0.31MKey Investors
National Cemetery Administration
2024-06-17Grant· $0.31M
2022-03-02Grant
Leadership Team
Anna Bilyeu
Educational Technology Specialist/Project Lead with KSU iTeach
Steven Smalt
Accounting Professor
Recent News
News-Medical.Net
2025-11-23
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