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SpotOn · 1 day ago

Senior Client Success Partner

Royal Oak, MI

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $96K/yr

5+ years exp

SpotOn is a company dedicated to providing independent restaurants with the necessary tools to succeed in a competitive environment. The Senior Client Success Partner is responsible for managing high-value strategic accounts, driving client retention, and revenue expansion while collaborating with cross-functional teams to enhance the client experience.

Mobile PaymentsPaymentsSales AutomationSoftware

Responsibilities

Own high-value, complex Strategic Accounts, monitoring adoption and engagement

Lead escalations and At Risk resolution for challenging client situations

Conduct executive-level Business Reviews and adoption planning sessions

Analyze portfolio trends to anticipate risks and mitigate potential churn

Drive upsell, cross-sell, and referral initiatives

Identify and implement tailored strategies to increase account value

Partner with Rates, Product, and Sales teams on account growth plans

Collaborate with Product, Implementation, and Support to enhance client experience

Convert client feedback into strategic insights for product and service improvements

Track portfolio performance, adoption metrics, and expansion results

Recommend interventions and strategic initiatives based on client data

Qualification

Customer success experienceManaging complex accountsConsultative engagement skillsFintechSaaS experienceAnalytical expertiseMentoring junior CSPsExecutive-level communicationClient-focused collaboration