Qualtrics · 5 hours ago
IT Analyst
Provo, UT
Full-time
Hybrid
Mid Level
4+ years expQualtrics is a leading Experience Management company that creates software for brands to deliver exceptional frontline experiences. The IT Support Analyst will provide first and second-line technical support to end-users, ensuring effective and secure technology use within the organization.
ConsumerData IntegrationMarket ResearchSaaS
Responsibilities
Provide first and second-line technical support to end-users, including troubleshooting and solutions for Mac, Windows, VoIP, video conferencing, and other platforms
Respond to IT service desk requests and provide solutions based on existing documentation
Perform routine maintenance and system checks, manage user accounts and access permissions, and document troubleshooting procedures and solutions
Create and maintain technical documentation
Manage the laptop and desktop lifecycle, including peripheral provisioning and equipment disposal and recycling, following global processes and information security policies
Maintain accurate IT asset records and respond to audit inquiries
Serve as the point of contact for regionally scoped IT services and educate employees about IT processes and self-service options
Support desktop equipment (computers, phones, etc.) by triaging requests, identifying root causes, taking remedial action, and escalating to senior team members when necessary
Manage the technology component of employee onboarding/departure, including laptop setup and equipment distribution
Propose updates to problem-solving documentation when needed
Participate in on-call shifts based on follow-the-sun support within business hours
As an experience management company, we are committed to achieving 100% customer satisfaction
Qualification
Required
4+ years of experience as 1st or 2nd tier IT Support
Complete understanding of Mac OS X UI and user-configurable settings
Familiarity with Windows 10/11 Enterprise OS, Azure AD, and Intune administration
Understanding of API, REST APIs along with an exposure to basic scripting or DDL
Understanding of network fundamentals, TCP/IP protocol, and wired and wireless Ethernet networks
Experience administering a user directory service (G Suite or Active Directory)
Operational knowledge of Apple Business Manager (DEP)
Understanding of MDM Jamf, its use, and its technological limitations
Windows Intune/Autopilot configuration and operational knowledge
Experience with AV equipment for meeting rooms (Logitech, Neat, QSC)
Experience with IT asset management systems
Soft skills: High EQ, self-education ability, ability to choose the right tool for the job, candid and polite communication, clear and concise writing, good time management
Aptitudes: Self-sufficiency, proactiveness, curiosity, enthusiasm to learn about IT, strong work ethic, resilience, willingness to build relationships with service users, critical thinking, planning, and analytical abilities
Preferred
Degree in Computer Science, Information Systems, IT, or similar, or 2+ years of practical experience in IT roles (optional)
Zoom system administration skills
Visitor management system knowledge
Experience supporting a large laptop environment with a majority of Mac devices
Benefits
Wellness Reimbursement - $300 per quarter for activities including gym memberships, massages, workout equipment, meditation apps, and more
Experience Bonus ($1800/year) to use on an experience of your choice
Competitive benefits packages
Free lunches in the office
Company
Qualtrics
Qualtrics is a single system of record for all experience data, managing customer, product, employee, and brand experiences on one platform.
5001-10000 employees
H1B Sponsorship
Qualtrics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (61)
2023 (53)
2022 (111)
2021 (86)
2020 (52)
Funding
Current Stage
Public CompanyTotal Funding
$1.4B2023-06-28Private Equity
2023-06-28Debt Financing· $1B
2023-03-12Acquired
Leadership Team
Brian Stucki
President & COO
JoCee Porter
Software Engineer
Recent News
Fierce Healthcare
2025-12-22
Columbia West
2025-12-13
Company data provided by crunchbase