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Sports Force Parks at Cedar Point Sports Center · 2 months ago

Retail & Merchandise Manager

Sandusky, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

Sports Force Parks at Cedar Point Sports Center is seeking a Retail & Merchandise Manager to oversee all aspects of their retail operations. This role includes managing in-venue retail, e-commerce, product procurement, and ensuring a customer-focused merchandise strategy.

ParksRecreationSports

Responsibilities

Execute a profitable, customer-focused merchandise and retail strategy consistent with Sports Force Parks standards and procedures

Conduct product procurement for in-venue stores and e-commerce sales

Maintain processes and reports for all merchandise and retail functions

Fulfill on-line sales, including managing usage of POS and inventory management platforms

Manage customer service inquiries and issues

Monitor retail, merchandising and licensing innovations and trends to maximize performance

Trains and maintains customer experience standards, retail standards, policies and procedures

Recruit, interview, train and staff team members

Support the operations of the business including park opening/closing procedures, cash controls and all other functions within a customer service based environment

Performs all other duties assigned by supervisor

Qualification

Retail management experienceE-commerce operationsMicrosoft Office proficiencyCustomer service skillsReasoning skillsPrioritize tasksCommunication skills