JACK Entertainment · 2 months ago
Slot Shift Manager
Cleveland, OH
Full-time
Onsite
Senior Level
5+ years expJACK Entertainment is a prominent company in the gaming industry, seeking a Slot Shift Manager to oversee slot operations on assigned shifts. The role involves ensuring compliance with casino regulations, fostering teamwork among employees, and maximizing customer satisfaction.
CasinoGamblingHospitality
Responsibilities
Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication
Assists and/or is fully responsible in the absence of the Slot Manager in implementing policies and procedures
Investigates violations of the Ohio Gaming Control Board (OGCB) as well as monitoring regulatory compliance
Coordinates Coach schedules and ensures that assigned zones are properly and sufficiently staffed and equipped
Promotes the Spotlight Initiative by ensuring staff is modeling Spotlight behavior
Ensures customer satisfaction is maximized
Handles customer and employee concerns quickly and efficiently
Responds in writing when appropriate
Issues appropriate complimentary to deserving guests
Provides designated recognition and rewards to individuals and groups when consistent superior performance is attained
Provides corrective feedback and discipline when performance does not meet expectations
Ensures each team member clearly understands and is held accountable for their respective performance expectations
Responsible for execution and integrity of employee evaluation process
Ensures adherence to OGCB, department, and company policies and procedures
Acts as a role model and always presents oneself as a credit to Horseshoe and encourages others to do the same; meets the attendance guidelines of the job
Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication
Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company
Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations
Ensures that team members clearly understand and are held accountable for their performance expectations
Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value
Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision
Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members
Recommends and implements change to improve overall team member and guest satisfaction
Qualification
Required
High School Degree or GED equivalent required
Must have 5 years of progressive slots experience, preferably with supervisory experience as a Slot Supervisor and/or Assistant Shift Manager of Slots
Must have a broad knowledge of casino rules, regulations and procedures, with strong organizational, communications, and leadership skills
Excellent customer service skills are essential
Must be able to maneuver to all areas of the casino, must be able to handle tasks with minimal supervision
Must be able to create a supervisor team
Strong leadership and motivational skills; must possess strong communication skills and deep appreciation for people
Must be 21 years of age
Must be able to work independently
Must be able to sit, stand or walk for long periods of time (4 hours)
Must be able to respond calmly and make rational decisions when handling employee conflicts
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
Respond to visual and aural cues
Must have the manual dexterity to operate a computer and other necessary office equipment
Must be able to tolerate areas containing dust, loud noises and bright lights
Must be able to work varied shifts, weekends and holidays as needed
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
Ability to speak distinctly and persuasively
Must be able to read, write, speak, and understand English
Ability to obtain a Gaming Occupational License within the State of Ohio
Preferred
College degree preferred
Company
JACK Entertainment
JACK Entertainment is a gambling company that offers casino and racino games and dining.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Dunkeson
Chief Executive Officer
Van Baltz
SVP & Chief Information Officer
Company data provided by crunchbase