TransUnion · 2 months ago
Credentialing Manager
Chicago, Illinois
Full-time
Hybrid
Mid, Senior Level
$107K/yr - $160K/yrTransUnion is a company that emphasizes professional development and collaboration among its associates. The Credentialing Manager will lead the Credentialing and Onboarding group, developing policies and procedures while ensuring compliance with regulations and managing departmental operations effectively.
Credit BureauFinancial ServicesInformation TechnologyLegal
Responsibilities
Develop and implement Credentialing and Onboarding policies, processes, and procedures for the management and support of prospects and customers
Manages the on-going operations of the department in compliance to all applicable state, federal laws and regulations. Ensures that company policies and procedures are followed
Establish and meet agreed levels (SLAs) for response time, issue resolution and request fulfillment while ensuring to adhere to uphold TransUnion’s Risk posture
Develop procedures that outline how requests are received, tracked, documented, assigned, and managed
Provide daily, weekly, and monthly reports on key performance metrics related to incidents, problems, and Credentialing/Onboarding requests
Analyze performance of team activities and documented outcomes, identify areas for improvement, and devise/deliver solutions to enhance quality of service and to prevent future quality issues
Identify, recommend, develop, and implement programs to advance the knowledge of customers and team members, including communication, training, user experience, and knowledge management
Ensure the Credentialing and Onboarding team delivers high levels of support by providing trends, reports, and analysis of customer satisfaction, performance against agreed to service levels and plans for service improvement and report to senior leaders in a monthly executive status presentation
Create strategies to manage change and enhance stronger collaboration across internal teams
Maintain departmental schedules, calendars, vacation plans, and training activities to ensure adequate staffing and education to meet customer needs
Monitor and track employee and team performance and rate that performance against previously established guidelines and provide regular updates to employees and leadership
Collaborate with other departmental managers to innovate workplace processes and procedures to ensure stakeholder’s needs are met
Train and develop Team Leads and/or individual contributors on various tools, processes, and skill sets to further/accomplish team goals; provide guidance and feedback to other individual contributors as needed
Establish and maintain positive and collaborative relationships with internal staff and clients
Develop and implement annual department goals and strategies, addressing department needs and comparing operations to industry best practices
Qualification
Required
Demonstrable leadership skills working with both internal and external business customers
Ability to develop and implement Credentialing and Onboarding policies, processes, and procedures
Experience managing ongoing operations of a department in compliance with applicable state and federal laws and regulations
Ability to establish and meet agreed levels (SLAs) for response time, issue resolution, and request fulfillment
Experience developing procedures for tracking, documenting, assigning, and managing requests
Ability to provide daily, weekly, and monthly reports on key performance metrics related to incidents, problems, and Credentialing/Onboarding requests
Experience analyzing performance of team activities and documented outcomes
Ability to identify areas for improvement and devise/deliver solutions to enhance quality of service
Experience identifying, recommending, developing, and implementing programs to advance knowledge of customers and team members
Ability to ensure high levels of support by providing trends, reports, and analysis of customer satisfaction
Experience creating strategies to manage change and enhance collaboration across internal teams
Ability to maintain departmental schedules, calendars, vacation plans, and training activities
Experience monitoring and tracking employee and team performance
Ability to collaborate with other departmental managers to innovate workplace processes and procedures
Experience training and developing Team Leads and/or individual contributors
Ability to establish and maintain positive and collaborative relationships with internal staff and clients
Experience developing and implementing annual department goals and strategies
Benefits
Flexible time off for exempt associates
Paid time off for non-exempt associates
Up to 12 paid holidays per year
Health benefits (including medical, dental, and vision plan options and health spending accounts)
Mental health support
Disability benefits
Up to 12 weeks of paid parental leave
Adoption assistance
Fertility planning coverage
Legal benefits
Long-term care insurance
Commuter benefits
Tuition reimbursement
Charity gift matching
Employee stock purchase plan
401(k) retirement savings with employer match
Access to TransUnion’s Employee Resource Groups
Company
TransUnion
TransUnion provides total credit protection all in one place from credit alerts, credit reports and credit scores.
Founded in 1968
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.41B2018-04-26Post Ipo Debt· $1.4B
2015-06-25IPO
2014-10-16Series Unknown· $7.25M
Leadership Team
Christopher Cartwright
President and Chief Executive Officer
David Oliveira
Senior Vice President of Media Vertical Partnerships
Recent News
New Orleans CityBusiness
2026-01-11
2026-01-09
2026-01-07
Company data provided by crunchbase