Square · 1 day ago
Director of Growth Strategy & Operations – Global Account Management
United States
Full-time
Remote
Director/Executive
$240K/yr - $359K/yr
12+ years expSquare is a company that has evolved to provide integrated, omnichannel solutions for sellers. As the Director of Growth Strategy & Operations for Global Account Management, you will define and drive the global strategy for Account Management and existing seller growth, partnering with senior leaders to enhance seller relationships and maximize revenue.
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Responsibilities
Define and operationalize the global GTM strategy for Account Management, focused on retention, expansion, and long-term customer growth
Partner with regional and functional GTM leaders to develop segment strategies, coverage models, and engagement frameworks that balance efficiency with deep customer impact
Lead initiatives that enhance multi-product adoption, cross-sell, and up-sell performance across key verticals and customer segments
Serve as a trusted advisor to senior Sales and GTM executives, helping shape business priorities, resource allocation, and performance strategy across the Account Management organization
Partner with Operations, Marketing, and Product to ensure that GTM plans are integrated, data-driven, and aligned with company-wide revenue objectives
Provide thought leadership and executive-ready insights on customer lifecycle trends, growth opportunities, and strategic bets for the Account Management function
Design and lead global, cross-functional programs that improve the efficiency, consistency, and scalability of Account Management operations
Collaborate with Analytics and RevOps to establish key performance indicators (KPIs), build visibility into health metrics, and conduct post-initiative impact analysis
Develop best practices, playbooks, and process frameworks that enable regional teams to execute against shared global goals
Partner with tooling teams to identify and deploy AI and automation solutions that empower Account Managers to deliver proactive, personalized, and efficient customer engagement
Leverage predictive analytics to surface expansion opportunities, forecast customer health, and inform portfolio prioritization
Partner closely with Marketing, Product, and Customer Success to ensure a seamless and consistent customer experience across all lifecycle stages
Drive alignment between Account Management, Sales, and Marketing to enable a unified GTM strategy that enhances both customer outcomes and business performance
Qualification
Required
12+ years of experience in GTM Strategy, Sales Strategy, Account Management Strategy, or Management Consulting, ideally within SaaS, FinTech, or high-growth technology environments
Proven track record of leading global, cross-functional strategic initiatives that drive revenue growth, retention, and expansion
Strong understanding of Account Management models, customer segmentation, lifecycle analytics, and commercial planning
Demonstrated ability to partner with and influence senior executives and align diverse stakeholders around strategic priorities
Exceptional problem-solving and analytical skills; able to translate complex data into actionable insights and executive recommendations
Expertise in CRM systems (e.g., Salesforce), GTM analytics tools, and familiarity with emerging AI and automation technologies
Comfortable navigating ambiguity, driving clarity, and executing in a fast-paced, dynamic environment
A strategic operator with strong executional discipline and a passion for helping customers grow and thrive with Square
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Square
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square.
1001-5000 employees
H1B Sponsorship
Square has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Public CompanyTotal Funding
$4.8BKey Investors
GICKleiner PerkinsSequoia Capital
2025-08-13Post Ipo Debt· $2.2B
2024-05-06Post Ipo Debt· $2B
2023-01-11Post Ipo Equity
Leadership Team
Camille Vergara
Product Manager
Conor Delahunty
Product Manager
Recent News
2026-01-05
2026-01-05
Morningstar.com
2025-12-29
Company data provided by crunchbase