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SPS · 23 hours ago

Client Services Manager

Altamonte Springs, Florida, United States

Full-time

Onsite

Senior Level

5+ years exp

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation. The Client Services Manager will oversee multiple sites or projects, ensuring client satisfaction and managing daily service delivery and employee management.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Proactively institutes the SPS Governance Model to ensure client satisfaction

Standardizes policies and procedures, including statistical monthly reporting and benchmarks

Drives operational improvements and solution design

Troubleshoots and resolve all client, site management and site staff issues

Coordinates, implements, and oversees any special projects

Coordinates and leads vendor partner negotiations

Manages site financials in terms of hours, gross margin spread, profitability and growth

Manages direct reports, including managerial staff

Assists in the development of training materials and execution of formal training sessions

Support business development internally and as directed

Maintains consistent communication with client and SPS at all levels

Managers the receipt, delegation, and successful completion of all client requests. Handle escalations as needed if Supervisor is unable to

Meets all client and SPS deadlines

Manages all resources within the operation, including people, hardware/software, and facilities

Qualification

Operational managementClient relationship buildingTeam managementSelling skillsIndustry experienceExceptional computer skillsCreative strategic thinkingProfessional appearanceIntegrity