Education at Work · 2 months ago
Intuit Product Expert
Orem, UT
Part-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrEducation at Work is hiring Intuit Product Experts for the upcoming tax season to help customers with TurboTax. The role involves providing customer support over the phone, troubleshooting issues, and delivering professional service to ensure a smooth experience for users.
Call CenterConsultingEducationEmploymentNon ProfitOutsourcingStaffing AgencyTraining
No H1B
Responsibilities
Help customers use TurboTax by delivering friendly and professional service over the phone
Answer inbound calls at the customer service center
Follow company policies and best practices to solve problems, troubleshoot issues, and provide customer-friendly tax advice
Qualification
Required
High School diploma
Currently enrolled in a degree-granting college or university program
Must be 18 years or older
Strong communication skills: you're able to write and speak clearly, while showing empathy on every call
Ability to understand each customer's situation and recommend solutions that fit their needs
You stay calm and professional, even when helping customers who are stressed or frustrated
Keep up-to-date on product updates and tax season changes so you can confidently assist customers
Research and analyze situations to find the best solutions for customers' needs
Be dependable with your schedule (overtime available when needed!)
Stay focused in a fast-paced, ever-changing environment
Be a quick thinker who asks good questions to find answers fast
Minimum of 20 hours per week (with the chance to work more during school breaks, up to 29 hours per week)
Must be available to work during core hours: Available shifts January through April: Available 7 days a week, 5:00 am – 9:00 pm PST)
Some weekend hours required
Benefits
Competitive hourly pay.
Opportunity to earn up to $3,300 tuition assistance when you work a minimum of 20 hours a week for the season.
Paid training (get paid to learn!).
Access to mentors and coaches to help you succeed
Hands-on, real-world experience to boost your résumé.
Company
Education at Work
Education at Work is an outsourcing company that helps college students to secure their finances by rendering job opportunities.
Founded in 2012
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$4.5MKey Investors
Salesforce Foundation
2024-01-05Series Unknown· $4M
2023-11-09Grant· $0.5M
Leadership Team
Jaime Nunez
CEO/President
Scott Blevins
Senior Vice President, Partnerships and Growth
Recent News
Government Technology US
2025-04-15
2023-11-15
Company data provided by crunchbase