SpotOn · 2 months ago
Associate Client Success Partner
Royal Oak, Michigan
Full-time
Hybrid
Entry Level
$53K/yr - $63K/yr
3+ years expSpotOn is a company dedicated to providing independent restaurants with the tools they need to succeed. The Associate Client Success Partner will focus on developing client relationships, enhancing client retention, and driving referrals through exceptional customer service and collaboration with cross-functional teams.
Mobile PaymentsPaymentsSales AutomationSoftware
Responsibilities
Path of escalation for Grade B accounts using collaboration, coordination, and facilitation of other teams to ensure permanent and acceptable resolution is delivered
Develop and implement strategies to generate referrals from satisfied clients
Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach
Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions
Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system
Qualification
Required
Strong interpersonal skills
Customer-first mindset
Ability to work collaboratively with cross-functional teams
Path of escalation for Grade B accounts using collaboration, coordination, and facilitation of other teams
Develop and implement strategies to generate referrals from satisfied clients
Identify opportunities to upsell additional products or services to existing clients
Provide exceptional customer service throughout all interactions with clients
Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues
Communicate technical concepts and solutions to non-technical users
Preferred
1+ years of restaurant experience
6+ months of experience in restaurant implementation or support
General knowledge of restaurant operations
3+ years of experience working in a Customer Service Support
SpotOn Restaurant POS experience
Benefits
Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
Company
SpotOn
SpotOn provides mobile payment technology and a management system for restaurants and small businesses.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$918MKey Investors
Dragoneer Investment GroupAndreessen HorowitzDST Global
2022-05-18Series F· $300M
2021-09-13Series E· $300M
2021-05-25Series D· $125M
Leadership Team
Zach Hyman
Co-Founder
Mark Walz
Chief Technology Officer
Recent News
2025-12-02
2025-11-08
Company data provided by crunchbase