USAJOBS · 2 months ago
SALES ASSOCIATE NF1* - SEASONAL WAREHOUSE (EXTENDED)
Arlington, Virginia, USA
Full-time
Onsite
Entry Level
$15/hr - $15/hr
1+ years expMarine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! The Sales Associate is responsible for providing high-quality customer service and sales support in Marine Corps Exchange stores, ensuring customers receive a Dress Blue Experience. Responsibilities include meeting sales goals, assisting customers, managing transactions, and maintaining store appearance.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Serves as the Sales Associate and is responsible for providing the highest quality of customer service and sales support to all customers in our Marine Corps Exchange stores
Sales Associates within the Marine Corps Exchange are expected to provide a Dress Blue Experience that will make our customers want to return again
Responsible to ensure customers are taken care of at all service and sales touchpoints throughout the store
May be scheduled at the checkout, specific sales area, specialty category or customer service desk
Responsible for meeting all personal and department sales goals
Assists the Sales and Experience Managers in execution of corporate service programs, promotions and other events
Completes all sales and return transactions using the point of sale system
Assists and serves customers with location, selection and purchase of merchandise with an emphasis on courtesy
Responsible for merchandising, display and appearance of assigned area(s) that support door to floor execution, which may include stocking, preparing merchandise in the backroom for floor presentation as well as labeling shelfs and/or using tools to verify on hand accuracy
Ensures items are properly marked
Checks merchandise, rings sales on cash register, receives payments, makes change, bags or wraps merchandise and completes related sales records
Responsible for assigned change fund
Assists in inventories, ensures proper accountability and security of assigned area(s)
May monitor fitting rooms
May perform general housekeeping duties such as cleaning or dusting fixtures and merchandise
May sort and replenish merchandise
Understands and articulates all MCX value stories, programs and promotions
Recognizes the core values and mission of the Marine Corps Exchange (MCX)
Provides World Class Customer Service with an emphasis on courtesy
Understands and operates within all service policies and exercises an 'I can DO that!' mentality when a customer problem occurs
Proactively identifies opportunities to resolve customer problems and concerns before they happen
Takes ownership and follows up with customers to ensure their problems were resolved
Assists customers and communicates positively in a friendly manner
Takes action to solve problems quickly
Alerts the higher-level supervisor, or proper point of contact for help when problems arise
Adheres to safety regulations and standards
Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment
Takes advantage of all training opportunities to develop service and sales/selling skills
Develops a general understanding about the brands and products sold within the store
Partners with Specialists and Managers to provide answers to product questions from customers
Relays customer comments and concerns to Sales or Experience Manager
Identifies opportunities to produce add-on sales at the front line through suggestive and consultative selling
Ensures all sale, ad and promotional items are signed and placed according to brand standards
Ensures assigned service area is merchandised to brand standards with proper product placement
Communicates product outs to Sales Manager
Identifies and reduces all risks of loss and/or theft
Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership
May require food handling safety training, handling and certification
May require training and handling of Western Union and other customer services offered
May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections
Qualification
Required
At least 1 year experience working in a customer and sales-focused environment is preferred
Cash handling, basic math and register experience strongly preferred
Ability to read and understand operating standards and procedures for service, service recovery, sales and store brand and work within the position to execute these standards properly
Ability to work in a high performance atmosphere with commitment to service and sales goals
Attention to detail is required
Benefits
Stability of Federal Civilian Service
People with passion for doing work that matters
Quality of Work Life Balance
Competitive Pay
Comprehensive Benefit Packages
Marine Corps Exchange and Base Facility Privileges
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
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