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Xerox · 3 days ago

Field Service Technician (Production) - Duluth, GA

Duluth Township, MN

Full-time

Onsite

Senior Level

Xerox Holdings Corporation is an industry leader in office and production print technology, expanding into software and services to meet the needs of a hybrid workplace. They are seeking a Production Service Technician to provide outstanding service, manage customer relations, and perform repairs and maintenance on large scale production equipment.

Digital MediaHardwareInformation TechnologyPrintingSoftware

Hiring Manager

Mallika Chhetri

Responsibilities

Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction

Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment

Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software

Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment

Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices

Qualification

Electromechanical experienceTroubleshooting electrical circuitsCustomer serviceTime managementPhysical staminaReliability

Required

Senior Electromechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran

Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a '10 minutes early is on time, and on time is late' person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines

Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check

This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially around electrical components