Samsara · 2 days ago
Senior Customer Success Quality Analyst
United States
Full-time
Remote
Mid, Senior Level
$86K/yr - $130K/yr
4+ years expSamsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve physical operations. The Senior Customer Success Quality Analyst will partner with leadership and cross-functional teams to implement data monitoring systems and drive improvements in customer experience through quality assurance operations.
Business IntelligenceCloud Data ServicesInternet of ThingsSaaSSoftware
Responsibilities
Utilize best practices and tools from across the industry to ensure the highest standards of service are being delivered in all prospect and customer interactions
Monitor interactions across various lines of business to assess quality of engagement and process compliance
Implement mechanisms to track and ensure compliance with quality process requirements, call scoring, and calibration
Drive investigative projects that identify opportunities to improve behaviors, processes, procedures, tools, training, and outcomes
Collaborate across Sales and Sales Operations stakeholders to implement and ensure accountability in quality programs
Leverage Large Language Models (LLMs), Excel, Google Sheets, Tableau, and similar tools to analyze data and derive actionable insights
Deliver data-driven insights on the quality of sales team engagements across all segments, regions, and industries
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Qualification
Required
4+ years of Sales, Enablement, Operations, Quality, Management Consulting, or Program Management experience, ideally in a SaaS environment or fast-paced IT consulting role
Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes
Ability to ramp up quickly on business priorities and derive insights from data
Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles
Poise under pressure when working through issues in a fast-paced environment
Strong attention to detail and a knack for process improvement and documentation
Preferred
Experience working with Gong and/or Salesforce
Project management or industry certifications, e.g., COPC, PMP
Benefits
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Company
Samsara
Samsara is digitizing the world of physical operations.
1001-5000 employees
H1B Sponsorship
Samsara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (53)
2023 (59)
2022 (70)
2021 (1)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
General CatalystAndreessen Horowitz
2021-12-15IPO
2020-09-24Secondary Market
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO
Ben Calderon
CTO - Hardware & Operations
Recent News
2025-12-31
2025-12-31
Andreessen Horowitz
2025-12-31
Company data provided by crunchbase