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AVEVA · 1 day ago

Tech Support Principal Engineer

Lake Forest, CA

Full-time

Hybrid

Lead/Staff

$91K/yr - $197K/yr

10+ years exp

AVEVA is creating software trusted by over 90% of leading industrial companies. As a Tech Support Principal Engineer, you will work as part of the Global Technical Support team responsible for all aspects of supporting our products, providing technical advice, and training to help clients maximize the value of the software.

ChemicalComputerData MiningElectronicsIndustrial ManufacturingInformation TechnologySimulationSoftware

H1B Sponsor Likely

Responsibilities

Responding to all queries from customers – these can range from straightforward requests on usage of the tools to in-depth investigations of complex modelling problems

Working with a broad range of customer end-users, including technical experts, to understand business workflows, solve problems, and provide detailed technical advice

Training, including development of training material and running training courses

Tracking and prioritising the status of customer queries, ensuring that they are dealt with in a timely manner

Coordinating investigation of customer issues across multiple teams

Working closely with Sales, R&D, Services and Project Management teams to ensure that customer queries are addressed in the most efficient way

Qualification

OilGas knowledgeNumerical analysisTechnical problem solvingSoftware developmentDatabase understandingTraining developmentMicrosoft Office proficiencyCommunication skillsPresentation skills

Required

10+ years of Industry knowledge from the Oil and Gas sector [Refinery Economics]

Strong numerical background, ideally with a degree (or Ph.D) in mathematics, engineering or physical sciences

Analysis of technical requirements, solving detailed technical problems and providing solutions

An ability to communicate detailed technical topics to a varied audience

Experience of presenting to clients and to an audience

Keen to learn and gain in-depth understanding of technical issues

Competent user of Microsoft Word, Excel and PowerPoint

Preferred

Experience of Economic Planning within the Oil and Gas value chain optimization

Software development experience

Understanding of databases, networks and software architecture

Benefits

Flex work hours

20 days PTO rising to 25 with service

Three paid volunteering days

Primary and secondary parental leave

Well-being support

Medical

Dental

Vision

401K

Company

AVEVA

Glassdoor3.9

AVEVA is an engineering IT software provider to plant, power, and marine industries.

Founded in 1967

Cambridge, Cambridgeshire, GBR

5001-10000 employees

http://aveva.com

H1B Sponsorship

AVEVA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (2)